Onboarding Specialist Job at Notion (Dublin)

Onboarding Specialist

Notion

Location:
Ireland , Dublin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Onboarding Specialist at Notion, you will help customers accelerate time-to-value by delivering packaged, repeatable onboarding solutions that can be deployed quickly and adapted to each team’s goals. This is a founding role, and you will help define the playbooks, assets, and delivery approach that will scale onboarding across segments. You will partner with customers, Sales, Customer Success, and Product to understand the most common onboarding needs, translate them into reusable onboarding packages (templates, workspace patterns, training modules, and enablement), and deliver high-quality onboarding experiences that drive adoption.

Job Responsibility:

Deliver structured onboarding engagements using standardised, repeatable packages (with clear scopes, timelines, and outcomes)
Configure customer workspaces using proven patterns (core use cases, IA, permissions, and member management practices)
Run onboarding workshops and trainings that help teams adopt Notion quickly and confidently
Create and maintain onboarding assets: templates, checklists, example workspaces, guides, and facilitation materials
Identify onboarding friction points and continuously improve the packages based on feedback, outcomes, and common requests
Partner with Sales and CS to align on customer goals, define success criteria, and ensure smooth handoffs post-onboarding
Provide guidance on workspace architecture, permissions, and security best practices
Collaborate cross-functionally to share customer insights and inform product improvements that reduce onboarding effort

Requirements:

3+ years of experience in technical consulting, implementation, or similar customer-facing role
Strong project management expertise with demonstrated ability to manage multiple client engagements simultaneously
Experience in change management and driving user adoption of new technologies
Excellence in stakeholder management and building relationships at all levels
Strong problem-solving abilities and analytical skills
Outstanding written and verbal communication skills
Experience with SaaS platforms and understanding of technical concepts
Proven track record of delivering successful customer implementations

Nice to have:

Experience with workspace design and information architecture
Knowledge of data migration tools and methodologies
Understanding of API integrations and enterprise software systems
Previous experience in a fast-paced, high-growth technology company
Familiarity with project management methodologies and tools

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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