Onboarding Specialist Job at Mindbody

Onboarding Specialist

Mindbody

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Onboarding Specialist position provides software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to reach their goals and realize value. This position acts as a liaison between the customer and other Mindbody teams and recommends and/or helps to implement value-add services available through Mindbody.

Job Responsibility:

Manages accounts for assigned customers to provide training and onboarding support
Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software
Identify customer needs and recommends and/or coordinates additional value add services and products
Proactively follows up with assigned accounts as needed to accommodate the customer needs and promote engagement
Build trust and confidence with the customer using first-hand knowledge of products, services, and processes
Uses product and onboarding specific logic to solve problems with effective solutions
Sets appropriate objectives and workload for the customer, lays out work in a well-planned and organized manner and maintains two-way dialogue with customer on work and results
Schedules additional training sessions for customers after each completed training session as needed
Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge
All other duties as assigned

Requirements:

Bachelor’s degree or High School diploma and equivalent experience required
Advanced Proficiency in French for reading, writing and verbal communication required
Customer service experience
Training or teaching experience preferred
Strong time management skills
Ability to read, analyze and solve customer questions
Ability to clearly write procedures
Ability to effectively present information (verbal and written)
Practices attentive and active listening
Knowledgeable in current industry practices, trends, technology
Knowledge of database and internet-based software
Knowledge of Microsoft Outlook, Excel, and Word
Familiar with internet browsers and settings
Familiar and skilled with online chat tools, and email
Experience working with salon/spa businesses preferred

Nice to have:

Training or teaching experience preferred
Experience working with salon/spa businesses preferred

What we offer:

Fully Remote Position
Generous paid time off
Company-wide monthly wellness days
Private Health Insurance (AXA)
Dental Insurance (BUPA)
Monthly Wellness Stipend (Benepass)
Calm Subscription
Discounted ClassPass Plan
Spring Health Mental Health Support
Royal London Pension Scheme: Up to 6% employer match
Life, Income & Critical Illness Insurance
Carrot Fertility Benefits: Support for family planning with available funds
BenefitsHub Platform: Access to a wide range of exclusive discounts
Bonusly Reward Recognition
Cycle-to-Work Scheme
Eye Test Vouchers

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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