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Onboarding Specialist

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Dialpad

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Location:
Philippines , Pasig

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives by buying into our advanced AI-powered products.

Job Responsibility:

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management
  • Provide detailed walkthroughs and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration setup requirements and expectations with customers
  • Act as the customer's escalation point for any onboarding-related issues
  • Work on ad-hoc tasks as necessary

Requirements:

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management
  • At least 1 year of experience configuring, updating, and supporting VOIP solutions
  • Preferably with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail-oriented, and self-motivated
  • Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions
  • Experience with telecommunication or SaaS providers required
  • Excellent internet connectivity required
What we offer:
  • Competitive benefits and perks
  • Robust training program
  • Inclusive office environment
  • Vibrant environment to cultivate collaboration and connection
  • Certified Great Place to Work culture

Additional Information:

Job Posted:
December 29, 2025

Work Type:
Hybrid work
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