Onboarding Specialist

• Deliver exceptional phone support
• respond quickly, accurately, and professionally
• escalate issues when needed.
• Manage, update, and process customer data across multiple CRM systems to ensure orders move seamlessly to completion.
• Use your time effectively, maintain precise records, and follow risk/compliance procedures—especially with high-risk merchants.
• Work productively with your teammates to guarantee an excellent end-to-end customer experience.
• Stay current on policies and standards, apply pricing guidelines, collaborate across teams to meet customer needs, and support a positive team environment.

• Proven call centre/sales experience (e.g., call centre, door-to-door, retail).
• A positive, "can-do/will-do" spirit and the ability to view problems as challenges to be solved.
• Adaptable mindset—thrive in a fast-paced setting with changing priorities.
• Comfortable working independently and in teams.
• Strong adherence to rules, procedures, and compliance.
• Excellent spoken and written communication skills.
• Proficient with Microsoft Excel and data management.
• Clear criminal history and successful credit check.
• NZ citizen or permanent resident.
• Willingness to complete any required pre-employment testing.

8% holiday