Onboarding Specialist, APAC

• Will become an expert in the Brandwatch suite of products and stays up to date on industry trends
• Be the MPOC to onboard new customers on Brandwatch platforms, including SMM (Social Media Management) and CI (Consumer Insight), by providing a customised plan, data configuration, and tailored training based on new users' experience and use cases to secure early adoption before handing the account over to the account team
• Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability
• Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard
• Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
• Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
• Can manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
• Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
• Represents the team and builds exposure internally and externally (events)

• A passion for helping customers and a dedication to providing a best-in-class service experience
• 2+ years of prior experience with software onboarding or customer-facing roles
• Experience in Social media strategic planning or management, and/ or Social listening, data analytics experience
• An ability to adapt quickly to new software and constantly changing business requirements
• An ability to use data to analyze results and make data-driven decisions
• Experience working in a deadline-driven environment
• Strong communication skills and the ability to build strong relationships quickly
• Written and verbal fluency in English and Mandarin

Bonus points if you also know a third language

• Buddy setup to help you onboard and beyond
• A competitive compensation package
• A place in a high performing team at a growth-driven company
• An open, informal, diverse and multinational working environment
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance
• Full Headspace subscription and 24/7 Employee Assistance program
• Hybrid working model - arranged in coordination with your manager