Onboarding Program Manager

• Engage with customers through direct and digital initiatives to ensure successful onboarding, implementation, and adoption
• Design and manage digital onboarding experiences for new users and new customers, and re-onboarding for customers with low or no usage of their Blackbaud solutions
• Maintain and evolve digital platforms to guide customers through key onboarding and adoption milestones
• Monitor usage data and engagement metrics to identify risk and trigger proactive outreach and campaigns
• Develop playbooks, assets, and self-service resources to support scalable onboarding and adoption
• Coordinate communication, scheduling, and logistics for onboarding engagements leveraging tools like Gainsight and Goldcast
• Contribute to continuous improvements by analyzing feedback and onboarding outcomes

• 3+ years’ experience working in a SaaS environment focused on Onboarding, Customer Success, Training, or Digital Engagement
• Excellent communication and relationship-building skills, including comfort engaging with senior stakeholders
• Strong initiative and adaptability in a fast-paced, evolving environment
• Detail-oriented and organized, with the ability to manage multiple projects and tasks
• Experience working with cross-functional teams and driving collaborative outcomes
• Analytical with strong problem-solving skills and an eye for details
• Ability to create clear, user-friendly documentation

Familiarity with Gainsight, Marketo, and Goldcast is a plus but not required

• Invest in your well-being
• Time off to volunteer
• Benefits that support each stage of your life journey
• Remote-first, flexible culture
• Inclusive work environment
• Equal opportunity employer