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Onboarding & Owner Success Supervisor

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GuestReady

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Location:
Spain , Barcelona

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a hands-on Onboarding & Owner Success Supervisor to join our Barcelona team and support our growth across Spain. You will be responsible for leading the Onboarding & Owner Success team, activating new properties, and ensuring an excellent experience for our owners from day one. This role combines people leadership, owner management and operational execution. If you enjoy leading teams, working closely with clients, and keeping operations running smoothly in a fast-paced environment, this role is for you.

Job Responsibility:

  • Lead and support the Onboarding & Owner Success team as a Team Lead / Supervisor
  • Manage and oversee the end-to-end onboarding of new properties
  • Ensure properties are correctly activated on rental platforms
  • Receive new properties and conduct on-site onboarding checks in Barcelona and surrounding areas
  • Coordinate with local suppliers (photographers, cleaning and maintenance teams)
  • Oversee owner accounts, ensuring requests and issues are handled with urgency and care
  • Act as a point of escalation for owner complaints or complex operational issues
  • Handle owner communication via phone and email in a professional and empathetic way
  • Monitor KPIs, workflows, client feedback and contribute to process improvements
  • Work closely with internal teams to improve onboarding quality and owner satisfaction

Requirements:

  • 3+ years of experience in Operations, Customer Support, Client Success or similar roles
  • Experience in the hospitality, property or short-term rental market in Spain
  • Previous experience leading or supervising a team (formal or informal)
  • Strong organisational and prioritisation skills
  • Customer-centric mindset with strong problem-solving abilities
  • Excellent communication skills
  • Comfortable working with international and partially remote teams
  • Fluent in Spanish and English

Nice to have:

  • Experience with Airbnb, Booking.com, Vrbo or PMS tools
  • CRM or ticketing system experience
  • Driving licence
What we offer:
  • A role with real ownership and leadership impact
  • Join a fast-growing international scale-up
  • Collaborative, multicultural environment with flat hierarchies
  • Room to grow, improve processes and shape the team
  • Dynamic day-to-day work with varied responsibilities

Additional Information:

Job Posted:
February 16, 2026

Work Type:
Hybrid work
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