Onboarding Operations Manager Job at Baptist Health (Florida) (Jacksonville)

Job Description

The Onboarding Manager oversees the daily operations of the onboarding function ensuring a seamless, compliant, efficient and high-quality experience for new hires, internal transfers, and stakeholders. This role provides leadership to the onboarding team, drives process improvement initiatives, and ensures organizational standards, regulatory requirements, and service expectations are consistently met. The Onboarding Operations Manager partners closely with Talent Acquisition, HR, hiring leaders and cross-functional stakeholders to ensure timely pre-employment processing, clear communication and best-in-class candidate-to-employee transition experience.

Job Responsibility

Lead and manage end-to-end onboarding operations, ensuring timely processing and readiness for new hire start dates
Develop, implement, and maintain standardized onboarding workflows, procedures, and service level expectations
Monitor onboarding metrics, productivity, and service delivery outcomes to ensure operational effectiveness
Identify process gaps and implement continuous improvement strategies
Partner with HR, Recruitment, Employee Health, Payroll, and department leaders to coordinate onboarding activities
Lead, coach, and develop onboarding team members
Establish clear performance expectations, service level agreements and productivity benchmarks
Monitor workflow distribution and capacity planning
Foster a culture of accountability, customer service excellence and continuous improvement
Conduct regular audits to ensure onboarding documentation meets regulatory, accreditation, and organizational standards
Ensure accuracy and completeness of employee records, licensure, certifications, and required pre-employment requirements
Maintain compliance with internal policies, state and federal regulations, and audit readiness standards
Implement corrective actions and training based on audit findings
Serve as a primary liaison between onboarding, leadership, and operational departments
Provide guidance to hire managers regarding onboarding requirements, timelines, and best practices
Support organizational initiatives, system transitions, and process changes impacting onboarding
Track and analyze key performance metrics (time-to-start, onboarding cycle time, candidate satisfaction, error rates, etc.)
Prepare operational reports for leadership and recommend strategic improvements
Contribute to workforce planning by identifying onboarding capacity needs and operational risks
Championing a positive, organized, and supportive transition experience for candidates
Ensure proactive, clear communication throughout the onboarding journey
Address escalations, resolve complex onboarding issues, and remove barriers to timely starts
Monitor candidate engagement and onboarding satisfaction surveys
Partner with Talent Acquisition and HR leadership to ensure onboarding practices align with organizational values, employer brand, and candidate experience standards
Drive consistency in onboarding delivery
Oversee the execution of new team member orientation to ensure a welcoming, informative, and engaging introduction to the organization
Ensure orientation effectively prepares new team members with the knowledge, tools, and resources necessary for a successful start
Partner with HR, operational leaders, and support functions to ensure orientation content reflects organizational priorities, culture, compliance requirements, and operational readiness
Continuously evaluate and improve orientation effectiveness
Ensure a consistent orientation experience across locations, departments, and team member populations

Requirements

Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field required
Minimum of 3 years of progressive experience in onboarding, human resources operations, talent acquisition operations, or related HR function
Minimum of 2 years of leadership or supervisory experience, including team leadership, performance management, and workflow oversight
Experience managing high-volume, process-driven operational functions with multiple stakeholders and competing priorities
Strong knowledge of onboarding processes, employment documentation requirements, and regulatory compliance standards
Demonstrated ability to lead operational teams, manage performance, and drive accountability
Strong process improvement skills
Ability to analyze operational metrics and use data to drive decision-making
Excellent organizational skills with the ability to manage multiple priorities and deadlines
Strong interpersonal and communication skills
Ability to manage escalations and resolve complex operational or candidate-related issues
High attention to detail with strong focus on accuracy, compliance, and service excellence
Experience using Human Resources applicant tracking systems, or onboarding platforms required
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook

Nice to have

Experience in a healthcare, hospital, or regulated environment strongly preferred
Experience supporting enterprise or multi-site organizations preferred
Experience designing or improving onboarding, orientation, or employee transition programs
Workday experience a plus
Senior Professional in Human Resources (SPHR) Preferred
Professional in Human Resources (PHR) Preferred

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Onboarding Operations Manager

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