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Onboarding Manager

https://clevertap.com/ Logo

CleverTap

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Location:
Bulgaria , Sofia

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As an Onboarding Manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.

Job Responsibility:

  • Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV)
  • Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful 'Go Live.'
  • Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity
  • Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Requirements:

  • Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
  • Project Management, Technical Problem Solving
  • Understanding of Business process,Software design and deployment, Database concepts
  • Understanding of Project Management methods & tools.

Nice to have:

  • 3+ years experience of “Onboarding” SaaS customers is desirable
  • 5+ years of experience in a customer facing role involving SaaS Product Implementation.
What we offer:
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Be a part of a global category creator
  • hyper growth B2B SaaS startup
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
  • You are passionate about experience technology and its impact on enabling growth
  • Innovate at scale, with learning opportunities and having fun along the way!

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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