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Onboarding Lead

xelix.com Logo

Xelix

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 GBP / Year
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Job Description:

We’re opening up an opportunity for an Onboarding Lead within Services, with two clear and equally important areas of ownership: Onboarding and development of new Services joiners, and Product training and enablement for customers and internal stakeholders. This is a Junior Team Lead role and is designed for someone new to people management, with line-management support from the VP Services. It suits someone who enjoys developing people, explaining complex things simply, and bringing calm structure to fast-moving environments.

Job Responsibility:

  • Own and run a structured six-month onboarding journey for new Services joiners
  • Mentor and coach new starters, running 30-60-90 day check-ins and supporting anyone at risk early
  • Ensure new joiners understand our product, tools, data checks and ways of working
  • Coordinate with Squad Leads to transition new joiners into delivery when ready
  • Keep onboarding materials clear, current and scalable
  • Translate product updates into clear, concise training sessions and documentation
  • Run targeted training for customers on new features, best practices and common workflows
  • Support internal teams with refreshers, how-tos and lightweight enablement where clarity is needed
  • Gather insights from training sessions and feed these back to Product, Support and Customer Success to improve product clarity and materials

Requirements:

  • 4+ years’ experience in onboarding, support, customer success, services delivery, training or enablement within a SaaS, FinTech or finance-adjacent environment
  • Experience with Accounts Payable processes or a finance/accounting context is required
  • Hands-on experience delivering or supporting structured onboarding or training programmes
  • Comfortable juggling multiple workstreams and working cross-functionally with Product, Support, Customer Success or Services teams
  • Clear, confident communicator who enjoys teaching, mentoring and problem-solving
  • Familiarity with SaaS tools such as ticketing systems, documentation platforms, CRMs (e.g. HubSpot) and basic reporting in Excel or similar
What we offer:
  • 10% bonus
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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