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Onboarding (KYC) Specialist

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Trading212

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Location:
Bulgaria , Sofia

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €30 billion in assets under management—a testament to the scale and trust we’ve built in just a few years. The role: We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

Job Responsibility:

  • Communicate with clients in English/Bulgarian
  • Deal with incoming inquiries via chat and email
  • Review, analyze, and verify client onboarding documents
  • Input and validate client data
  • Conduct due diligence and risk assessments on new clients
  • Channel client’s feedback
  • Working on a 24/7 schedule, organized in shifts

Requirements:

  • Proficiency in English (C1 or above)
  • Customer-orientated approach
  • Good time management and multitasking skills
  • Willingness to learn and develop
  • Adaptiveness to a rapidly changing environment

Nice to have:

  • Previous experience in customer service
  • Understanding of the stock market and the fintech industry
  • Fluency in another language
What we offer:
  • Comprehensive training program to adapt to the insights of the business
  • Upskill trainings throughout your career
  • Full appreciation of your talent and ideas
  • Generous remuneration package
  • Excellent social benefits, including 25 days off, a sports card and private health insurance

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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