Onboarding & Implementation Manager Job at InvestorHub (Melbourne)

Client Onboarding Implementation Analyst

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for ac...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of relevant Financial Client Onboarding and/or Project Management experience is a must
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Results orientation - evidence of proactively driving projects is the conclusion
Excellent communication
Organizational and planning skills
Negotiation, decision making and problem-solving skills
Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
Attention to detail and experience of working in a controlled environment

Job Responsibility

Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
Accurately report project status, escalating effectively for on hold and slow-moving deals
Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
Effective maintenance and communication of MIS and project metrics
Provide ongoing senior management updates on key projects as required

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Senior Manager, Onboarding

The Senior Manager, Onboarding oversees multiple teams, driving strategic initia...

Location

United States , Chicago

Salary:

107000.00 - 145000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Proven ability to lead multiple teams and drive operational performance at scale
Strong client-facing and executive communication skills, with the ability to influence and align stakeholders
Strategic thinker with a focus on process improvement, workflow optimization, and team development
Operational management capabilities
Advanced analytical skills and ability to interpret data to drive decisions
Financial acumen and resource management skills
Exceptional stakeholder engagement, influencing, and communication abilities
Understanding of industry trends, systems, and organizational best practices
Deep knowledge of POS hardware, software, integrations, and network setups
Skilled in Agile, Waterfall, or hybrid project management

Job Responsibility

Lead multiple teams or functional areas, setting direction and driving alignment with organizational strategy
Develop leaders and managers, fostering a culture of accountability, collaboration, and high performance
Establish workforce plans, talent pipelines, and development strategies to support growth and scalability
Drive engagement, inclusion, and professional development across teams
Serve as a senior liaison between internal teams, leadership, and client-facing organizations
Translate strategic objectives into actionable team goals and priorities
Anticipate organizational and client needs, driving proactive solutions that enhance customer experience and operational efficiency
Influence cross-functional planning and resource allocation to ensure alignment with business goals
Oversee large-scale or complex operations, ensuring delivery against performance, quality, and financial targets
Define and track key metrics to evaluate team effectiveness and impact

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Manager- Catalogue Management and Supplier Onboarding

Circle K (Part of Alimentation Couche-Tard group) is a global leader in the conv...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Graduate in any discipline. MBA preferred
8 - 10 years of work experience in Catalog management and Procure to Pay operations
Proficiency in using Ariba, Coupa or similar procurement software
Strong analytical skills, with the ability to interpret catalog usage data and customer feedback
Proficient in PowerPoint and Excel

Job Responsibility

Manage and maintain Ariba catalog of products and services, ensuring accuracy and completeness of information
Coordinate with suppliers to obtain necessary product information and to resolve any issues related to the catalog
Oversee the cataloging process, including the creation and maintenance of product data, to ensure consistency and compliance with company standards
Implement strategies to optimize the catalog's performance, including improving search functionality and enhancing the user interface
Overseeing the entire supplier onboarding process, from initial contact to full vendor integration
Evaluating new suppliers for compliance with relevant regulations, policies, and risk assessments
Maintaining the accuracy, timeliness, and integrity of vendor data entered into the system
Analyze catalog usage data and customer feedback to identify opportunities for improvement and implement necessary changes
Collaborate with the procurement and IT teams to ensure the catalog system is integrated with other business systems and processes
Stay informed about industry trends and advancements in catalog management and apply this knowledge to improve Coupa's catalog

Fulltime

Implementation Manager

You are responsible for guiding customers through implementing Qualia Clear, Qua...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

Qualia Admin, other relevant Title & Escrow industry experience
OR at least 2-3 years of experience in a customer-facing implementation, training, or enablement role
Experience with AI and emerging technologies, with the ability to translate technical capabilities into practical business value
Exceptional listener who can diagnose customer needs, understand existing workflows, and design solutions that feel custom-built rather than one-size-fits-all
Ambitious self-starter who can solve problems independently
Experience with Salesforce, project management tools, or other systems for tracking customer progress and organizing complex onboarding programs
Comfortable switching between training and troubleshooting
Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60 minute working sessions
Team player who can collaborate across internal departments
Excellent written and verbal communication skills, with experience creating documentation, follow-up emails, and training materials

Job Responsibility

Lead a structured onboarding program and serve as a customer's dedicated point of contact during this period
Guide customers through the practical application of AI
Collaborate with customers to understand their unique workflows, and then leverage Qualia Clear to drive measurable efficiency gains
Become a Qualia Clear expert
Partner with internal teams to identify product improvement opportunities and share customer feedback that shapes the Clear roadmap
Project manage with strategic scheduling of sessions, check-ins and follow-ups, ensuring customers don't lose engagement during their onboarding journey
Collaborate with Growth Managers and Customer Success Managers to facilitate a smooth customer hand off from sales
Graduate customers on-time, with high satisfaction scores and documented success stories showcasing time savings, improved accuracy, or enhanced decision-making capabilities

What we offer

Comprehensive health plans
a 401k program
commuter benefits
professional development
parental leave
a flexible time off policy
robust online onboarding program
biweekly all hands meetings
a variety of internal virtual events to keep employees connected

Onboarding Manager

The Manager, Onboarding leads a team of specialists, driving operational excelle...

Location

United States , Royal Oak

Salary:

70000.00 - 85000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Fluent in English (written and verbal)
Advanced leadership, coaching, and team development skills
Strategic thinking and operational planning abilities
Strong problem-solving, decision-making, and analytical capabilities
Proficiency with relevant systems, tools, and metrics-driven management
Effective stakeholder management and cross-functional collaboration

Job Responsibility

Lead and develop a team of specialists and associate managers
Set clear goals and performance expectations
Provide regular coaching, feedback, and professional development
Oversee workload allocation
Manage recruitment, onboarding, and training
Act as a key point of contact for client-facing teams and stakeholders
Anticipate client and partner needs
Coordinate with internal functions
Communicate updates to senior leadership
Oversee execution of multiple concurrent projects

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Senior Customer Success Onboarding Manager

The Customer Success Onboarding, Sr. Manager is responsible for assessing, desig...

Location

United States , San Francisco

Salary:

143500.00 - 230500.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
Experience working directly with sales and/or customer success to understand their learning needs and vet content
Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
Well versed in building skill-based and application oriented learning experiences
Agile and engaging facilitator
Exceptional written and verbal communication skills
Strong program management skills
Proactive, self-directed and results-oriented

Job Responsibility

Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
Engages the target audience to vet and refine onboarding program objectives, components and content
Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
Defines the role of customer success management coaching in driving onboarding effectiveness
Develops the tools and resources to help customer success management coach their teams
Leverages executives for onboarding delivery – from identification, to talking points, to preparation – to elevate the impact of the program
Conducts pilots to gather field feedback and refine programs
Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement

What we offer

Health and wellbeing resources
Paid volunteer days
Bonuses
Commissions
Equity

Fulltime

Senior Sales Onboarding Manager

The Sales Onboarding, Sr. Manager is responsible for assessing, designing and de...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for sales, at a technology company
Deep understanding of the sales process, enterprise selling skills and sales methodologies
Experience working directly with sales to understand their learning needs and vet content
Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
Well versed in building skill-based and application-oriented learning experiences
Agile and engaging facilitator
Exceptional written and verbal communication skills
Strong program management skills
Proactive, self-directed and results-oriented

Job Responsibility

Engages field and business leaders to gather and prioritize sales competencies and onboarding requirements, to inform the onboarding strategy
Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across field and business leaders
Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving sales priorities and GTM strategy
Engages the target audience to vet and refine onboarding program objectives, components and content
Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
Defines the role of sales management coaching in driving onboarding effectiveness
Develops tools and resources to help sales management coach their teams
Leverages executives for onboarding delivery– from identification, to talking points, to preparation– to elevate the impact of the program
Conducts pilots to gather field feedback and refine programs
Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement

What we offer

health and wellbeing resources
paid volunteer days
other benefits as described on the Atlassian perks page

Fulltime

Manager, Customer Onboarding

Lead and manage a team of Customer Onboarding Managers at Tekmetric, an all-in-o...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Communication, or a related field
3+ years of experience in customer success, account management, or a related field within the SaaS industry
Proven track record of managing and improving customer onboarding processes
Strong leadership skills with experience in managing and motivating teams
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
Proficiency in CRM and project management tools
Data-driven mindset with a strong analytical approach to problem-solving
Ability to work in a fast-paced, dynamic environment

Job Responsibility

Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments
Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption
Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience
Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices
Work closely with clients to understand their business needs and tailor the onboarding experience accordingly
Establish clear communication and project management protocols to ensure timely and successful implementations
Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities
Manage customer expectations and address any issues that may arise during the onboarding process

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Onboarding & Implementation Manager

InvestorHub

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

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