Onboarding/Implementation Manager Job at Phorest

Onboarding & Implementation Manager

Our client-obsessed Client Success team is fundamental in delivering a memorable...

Location

Australia , Melbourne

Salary:

110000.00 AUD / Year

InvestorHub

Expiration Date

Until further notice

Requirements

At least 2-3 years experience in client services as a CSM or in Onboarding/Implementation
Exceptional project management skills (organisation, stakeholder management, communication etc)
Very strong relationship expertise, with the ability to influence clients through verbal and written communication
Exceptional administration skills
A genuine desire to work in a truly fast-paced start-up environment
An entrepreneurial spirit that allows you to develop creative solutions to problems and execute them
Agility and a true learning mindset

Job Responsibility

Lead pre-sales support for prospects
Effectively manage product onboarding and implementation for new clients
Provide support to new clients for the first 100 days to maximise adoption
Maintain the hygiene and accuracy of Hubspot CRM
Create a range of basic collateral (videos, posters, email campaigns) to support our clients' investor marketing activities
Bring together insights and feedback from our clients and provide input to the product team
Proactively identify client needs and collaborate with other internal teams to ensure client success

What we offer

We're hybrid – we love to collaborate in our office overlooking the Yarra on Mondays, Tuesdays and Fridays, but also support the need for heads-down time
Options – we want you with us for our exciting growth journey
Flexible hours – start any day between 8am – 10am to suit your lifestyle
Parental leave – we have a gender-neutral parental leave policy
Regular hangouts – we have regular social catchups and team offsites
Lots of food – a snack cupboard you'll brag about

Fulltime

Analyst - DataWatcher

WHO WE ARE: Come join the company reinventing data security, empowering business...

Location

Australia , Sydney

Salary:

75000.00 - 130000.00 USD / Year

Cyera

Expiration Date

Until further notice

Requirements

1 – 3 years of experience in cybersecurity
Direct operational experience in Security Operations Centers (SOC), Managed Security Service Provider (MSSP) environments or running vulnerability management or data protection programs
Experience identifying, triaging and resolving cyber incidents
Seek and complete an ongoing series of training and certifications
As requested, provide feedback and suggested feature/function enhancements to product development teams
Monitor industry changes and leading practice trends
Assist with the planning, delivery and tracking of internal SOC projects
Develop a working knowledge of the various tools and technologies leveraged by enterprise cybersecurity teams
Language Proficiency: Spanish and Portuguese

Job Responsibility

Become technically proficient in all aspects of the Cyera platform while supporting 24x7x365 service operations (delivery, backup, escalation)
Develop standard operating procedures that improve performance
Leverages AI and automation to efficiently analyze and correlate data, enabling rapid diagnosis and triage of complex events
Monitor, identify and analyze key events and data points across in-scope environments leveraging customer’s Cyera deployment
Prepare and present reports to customers that highlight key observations and suggested remediation activities and track performance through dashboards, trend analysis, and risk posture insights
Prepare and deliver reporting tied to open source and dark web intelligence queries
Assist with incident response efforts when needed
Support peer Analysts and provide customer escalation assistance as needed
Partner with Customer Success Engineering (CSE) team in delivering agreed upon outcomes
Support customers as they transition through key onboarding/implementation tollgates into ongoing management and operationalization phases

What we offer

Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

Fulltime

Implementation Specialist

We are looking for an Implementation Specialist to focus on EverHealth solutions...

Location

United States

Salary:

50000.00 - 70000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
Minimum 2 years of experience working in Healthcare Tech, namely in an onboarding/implementation or customer success role
Strong bedside-like manner: can patiently support others through a first-time experience
Excellent verbal and written communication skills
Strong problem-solving skills
Impeccable time management skills

Job Responsibility

Host webinar training sessions joined by multiple customer stakeholders, providing consultancy to both new and existing customers
Serve as your customer’s main point of contact for a 60-90-day period
Manage the overall onboarding project to ensure on-time delivery- including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more
Respond promptly to inbound phone calls and emails
Identify and escalate priority issues
Manage multiple customer projects simultaneously
Support learning content creation to support our ongoing digital learning initiative
Be willing to travel up to 15% to support in-person customer engagements
Become a product specialist to others within the organization- this means not only being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well
Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
401k or RRSP with company match
Annual wellness stipend
Flexible and generous paid time off
Employee Stock Purchase Program

Fulltime

New

Senior Software Engineer

Are you looking for an opportunity to build software and systems for some of the...

Location

United States , Multiple Locations

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, OR Java, JavaScript, or Python OR equivalent experience
4+ years of experience in IP networking and/or distributed systems
4+ years of experience in Linux operating system
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Job Responsibility

Collaborates with appropriate stakeholders to determine user requirements for a scenario
Drives identification of dependencies and the development of design documents for a product, application, service, or platform
Creates, implements, optimizes, debugs, refactors, and reuses code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI)
Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items
Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate
Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale
Embody our Culture and Values

Fulltime

New

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Carlisle and Dumfries

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment date
Discussing finance options
Accurately maintaining patient records

What we offer

State of the art, modern working environments
33 days annual leave*
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

New

Commercial Settlement Lead

We are seeking a Commercial Settlement Lead who will manage end-to-end settlemen...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in accounting functions within a large process-driven environment, ideally in the telecommunications sector
Skilled in communicating with diverse internal and external stakeholders, including both finance and non-finance partners
Comfortable engaging with global partners using culturally sensitive and professional communication
Knowledgeable in commercial settlement processes with hands-on exposure
Proficient in Microsoft Excel, including pivot tables and advanced formulas
A qualified accountant or an individual with equivalent industry experience

Job Responsibility

Prepare monthly Settlements, Bilateral Deal positions, and end-of-period Deal True-ups in line with departmental priorities and timelines
Manage a portfolio of complex and large carriers, overseeing the resolution of billing and settlement disputes efficiently and collaboratively
Collaborate with Sales, Commercial, Legal, Reporting and external partners, using proactive communication to remove obstacles and deliver the best outcomes for the organisation
Act as a key contributor to departmental performance, supporting the manager by strengthening team capability and reducing single points of failure
Ensure accurate reporting of revenue and cost, and identify risks, disputes, and opportunities through effective interpretation of complex rating contracts and data modelling

What we offer

The opportunity to work with international stakeholders across Sales, Commercial, Legal and Finance, enhancing your global business exposure
Experience in managing complex settlement processes that directly impact cash flow and P&L performance
A collaborative environment where your analytical skills, decision-making and problem-solving capabilities will be recognised and developed
The ability to contribute meaningfully to departmental success while strengthening your expertise in settlement processes and financial governance
Development through supporting and guiding team members, building leadership capabilities without direct line management responsibilities

New

Salesforce Technical Lead

The Salesforce Technical Lead will be responsible for delivering complex Salesfo...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience with Salesforce
Salesforce Platform Developer II certification (desirable)
OmniStudio Developer/Consultant certification (desirable)
Application Architect certification (desirable)
Security clearance (NPPV3) required
Proven experience leading technical delivery on enterprise Salesforce programmes
Deep expertise in Apex, LWC, integration architecture, and data modelling
Strong understanding of Salesforce development patterns and governor limits
Experience with CI/CD pipelines and DevOps tooling (e.g., Copado, Gearset, Git-based workflows)
Experience integrating Salesforce with ERP, data platforms, or external systems

Job Responsibility

Lead and contribute to the design and build of scalable, secure Salesforce solutions, ensuring alignment to architectural standards and best practices
Provide clear technical leadership, supporting solution design, breaking down complex requirements, and guiding implementation approaches
Own and contribute to accurate estimation of development effort, proactively managing dependencies, assumptions, and delivery risks
Maintain clear and timely communication with delivery leads, product owners, and stakeholders, providing progress updates, risks, and mitigation actions
Drive a strong quality‑first engineering culture, ensuring solutions are well‑designed, testable, maintainable, and production‑ready
Identify and resolve technical issues early, escalating risks appropriately and proposing pragmatic, value‑focused solutions
Actively contribute to peer code reviews, ensuring consistency, performance, security, and maintainability standards are met
Support continuous improvement of development practices, tooling, and ways of working
Work closely with architects, testers, Dev/DevOps, and product teams to ensure end‑to‑end delivery success
Mentor and guide junior team members, supporting skills development, knowledge sharing, and technical confidence

What we offer

Tailored benefits that support physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options

New

Third Cook

Every memorable dining experience at Fairmont Hotels and Resorts begins behind t...

Location

Canada , Whistler

Salary:

21.60 - 25.00 CAD / Hour

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Previous experience working in the culinary field
Valid Food Safe BC food handlers certification

Job Responsibility

Prepare dishes accurately, ensuring consistency of food preparation
Inform Culinary leadership of any concerns or potential challenges efficiently and immediately
Ensure all food is prepared and served in accordance with FOODSAFE BC & EHC Food Safe guidelines
Ensure food storage areas, fridges, and dry storage are maintained in accordance to all food safety guidelines

What we offer

Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria per shift
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Hotel leisure benefits including Golf/Ski passes

Fulltime

Onboarding/Implementation Manager

Phorest

Location:
United States; Canada

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Onboarding/Implementation Manager

Onboarding & Implementation Manager

Analyst - DataWatcher

Implementation Specialist

Senior Software Engineer

Patient Advisor

Commercial Settlement Lead

Salesforce Technical Lead

Third Cook

Onboarding/Implementation Manager

Phorest

Location:United States; Canada

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Onboarding/Implementation Manager

Onboarding & Implementation Manager

Analyst - DataWatcher

Implementation Specialist

Senior Software Engineer

Patient Advisor

Commercial Settlement Lead

Salesforce Technical Lead

Third Cook

Location:
United States; Canada

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 10, 2026