CrawlJobs Logo

Onboarding & Dispatch Specialist

meritech.com Logo

Meritech

Location Icon

Location:
United States , Golden

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

60000.00 - 65000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are looking for an Onboarding & Dispatch Specialist to be the champion of the customer experience from purchase through successful installation and adoption. In this role, you will guide new and existing customers through onboarding, provide access to key resources, coordinate with Service and Installation teams, manage scheduling and dispatch of technicians, and ensure a smooth, high-quality experience at every step. You will also communicate with customers, troubleshoot issues, and help drive process improvements to support long-term customer satisfaction.

Job Responsibility:

  • Serving as the main point of contact for new and existing customers immediately after equipment purchase
  • Guiding customers through the onboarding workflow, including providing digital resources such as installation manuals, owner’s manuals, and parts catalogs from the Meritech Resource Library
  • Coordinating with Service and Installation Teams to schedule installs or service visits and ensure a smooth onboarding process
  • Conducting onboarding calls or virtual sessions to ensure customers understand equipment functionality, maintenance requirements, warranty terms, and available support options
  • Scheduling, routing, and dispatching maintenance technicians for onsite mechanical service, ensuring efficient coverage and timely support
  • Prioritizing service calls based on urgency, customer status, technician skillsets, location, and workload
  • Communicating with customers regarding technician arrival times, service updates, or changes to scheduled appointments
  • Filtering technical support requests to appropriate teams and addressing customer questions or concerns during onboarding or service operations
  • Escalating complex issues to Sales, Operations, or Technical Support teams when needed
  • Maintaining accurate customer records, service histories, and scheduling data in CRM or service management systems
  • Reviewing design specifications to understand product scope, requirements, and functionality
  • Supporting continuous improvement of onboarding and dispatch processes to enhance efficiency and customer satisfaction
  • Preparing reports related to onboarding status, scheduling metrics, and field service performance

Requirements:

  • Experience in customer onboarding, dispatching, scheduling coordination, or customer support (preferably in a service or equipment-based industry)
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Ability to solve problems and make decisions quickly in fast-moving situations
  • Proficiency with CRM systems, scheduling/dispatch software, and standard office applications
  • High attention to detail and strong follow-through
  • Ability to remain calm and professional when handling customer issues or operational challenges
  • Experience coordinating field technicians or working in a mechanical/equipment service environment
  • Knowledge of routing optimization or workforce management tools
  • Familiarity with basic mechanical concepts or equipment maintenance terminology
  • Proficient in Microsoft Office Suite or related software as necessary to complete logs or records
  • Detail-oriented and consistent
  • Able to regularly perform the following physical requirements, with or without accommodations: Frequently: Manual dexterity and hand-eye coordination to evaluate, test, and modify equipment with or without hand tools as needed
  • Frequently: Ability to differentiate between colored wires, tabs, and electronic components
  • Frequently: Prolonged periods of standing and moving about in various customer environments
  • Occasionally: Must be able to lift up to 50 pounds at a time
  • Occasionally: Must be able to crouch, bend, and lean to inspect equipment
What we offer:
  • A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions
  • 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure
  • Paid company holidays

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Meritech - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Onboarding & Dispatch Specialist

New

IT Support Specialist

Location
Location
Malaysia , Gelang Patah
Salary
Salary:
Not provided
content.perkinelmer.com Logo
PerkinElmer
Expiration Date
Until further notice
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Minimum 5+ years of hands-on IT support experience in a corporate environment
  • Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools
  • Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration
  • Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure
  • Good understanding of corporate IT infrastructure, components, communication flow, and escalation models
  • Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy
  • High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders
  • Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision
  • Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance
Job Responsibility
Job Responsibility
  • Responsible for operation and maintenance of IT support & services across Malaysia — resolving EUC, system, and network-related issues in alignment with business continuity needs
  • Provide Smart Hands support for all global IT towers (Network, Server, Security, Collaboration, etc.) as required to complete onsite physical interventions
  • Install, configure, maintain & troubleshoot EUC devices including laptops, desktops, mobile devices, printers, and collaboration equipment across Malaysia
  • Own end-to-end ticket management using ServiceNow — including remote diagnosis, communication, documentation, vendor/MSP coordination where required, and final closure accountability
  • Manage the entire EUC asset lifecycle across Malaysia: allocation, deallocation, dispatch, retrieval, relocation, data sanitization, compliance reporting, and provide accurate inputs to the IT Asset Management team ensuring audit-grade accuracy
  • Support end-user onboarding and offboarding with HR and Facilities, including account provisioning/deactivation, asset fulfilment/return and record accuracy
  • Ensure EUC asset security compliance including Microsoft patching and policy adherence
  • Provide white-glove IT support for the Executive Leadership Team within Malaysia
  • Support AV/VC systems and collaboration spaces to ensure seamless meeting experiences
  • Maintain strong stakeholder coordination with HR, Finance, Facilities, Leadership & MSP partners to ensure high user satisfaction
Read More
Arrow Right

Community Solutions Service Operations Implementation Specialist I

Under general supervision, specialists are responsible for performing installati...
Location
Location
United States , Durham
Salary
Salary:
Not provided
corporate.charter.com Logo
Spectrum
Expiration Date
Until further notice
Requirements
Requirements
  • Ability to read, write, speak and understand English
  • Excellent customer service and communication skills
  • Basic knowledge of HFC network concepts, DOCSIS and end-user support principles
  • Ability to communicate professionally, effectively, and courteously with customers, coworkers and constituencies outside the organization using a variety of communication formats (email, chat, in-person, and telephone)
  • Basic knowledge of Managed WiFi tools and basic ability to use the tools to effectively troubleshoot basic WiFi related issues
  • Ability to work well with others as part of a team environment
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
  • Basic knowledge of Charter products and services and familiar with appropriate terms and abbreviations when discussing industry concepts and issues
  • Basic knowledge of desktop computer hardware and software (e.g. monitoring tools) used to analyze network performance
  • Ability to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)
Job Responsibility
Job Responsibility
  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Performs basic project management functions
  • Able to perform and analyze network device configuration and advanced configuration checks
  • Possesses an advanced understanding of network architecture, topology principles, and troubleshooting standards
  • Responsible for implementing configuration changes (MACD and Disconnect) in accordance with established change management processes when requested, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
  • Creates and maintains customer profile documentation in their appropriate databases and works with database administrators to ensure consistency of updates
  • Performs advanced level troubleshooting in support of property escalations and installation activities. Including but not limited to work order entry for escalated tickets, field research and complicated installations on an as-needed basis
  • Drives field productivity through efficient call handling and support during staging activities, as well as, during field installation
  • Works in tandem with the regional project management and field teams in preparation of activation activities
  • Oversees installation projects to ensure all checklist items are completed properly and in a timely manner
What we offer
What we offer
  • A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
  • Fulltime
Read More
Arrow Right
New

Payroll Coordinator

Do you want to contribute to create positive environmental impact on the society...
Location
Location
Sweden , Boden
Salary
Salary:
Not provided
h2greensteel.com Logo
H2 Green Steel
Expiration Date
Until further notice
Requirements
Requirements
  • Experience in payroll administration in Sweden
  • Good knowledge of Swedish payroll regulations and collective agreements
  • Experience and knowledge of payroll systems
  • A structured, detail-oriented way of working
  • Strong communication skills and a service-minded approach
  • Ability to work independently in a fast-paced environment
  • Fluency in English
  • Swedish is meriting
Job Responsibility
Job Responsibility
  • Manage end-to-end payroll for both white-collar and blue-collar employees (Tjänstemän & Arbetare)
  • Ensure accurate handling of time reporting, absences, and payroll data
  • Coordinate with external payroll providers and authorities
  • Ensure compliance with Swedish payroll legislation, taxes, pensions, and social security
  • Interpret and apply collective bargaining agreements
  • Support managers and employees with payroll-related questions
  • Contribute to improving and documenting payroll processes
What we offer
What we offer
  • Fair, competitive compensation aligned with collective agreements
  • Up to 30 days of paid vacation
  • Occupational pension
  • Parental benefits
  • Insurance
  • Relocation and immigration support if needed
  • Subsidized gym memberships
  • Bike leases
  • Fulltime
Read More
Arrow Right
New

Architectural Superintendent

Seeking an Architectural Superintendent with experience working on international...
Location
Location
Salary
Salary:
126000.00 - 168000.00 USD / Year
staffingblueprint.com Logo
Blueprint Staffing
Expiration Date
Until further notice
Requirements
Requirements
  • Strong leadership and management skills with a deep understanding of mechanical systems
  • Excellent technical and management abilities with the capacity to manage costs and schedules effectively
  • Superior client relations skills with a proven track record in maintaining positive relationships with stakeholders
  • In-depth knowledge of safety requirements and the ability to motivate a diverse, multinational workforce
  • Minimum high school diploma/GED with 15 years of construction management experience
  • or a four-year degree in building science, construction management, or engineering, along with 10 years of experience, is preferred
  • Prior OCONUS experience is highly preferred
  • Minimum of a secret security clearance is required
Job Responsibility
Job Responsibility
  • Collaborate with project superintendent and project manager to develop and finalize operational plans, job layouts, and schedules
  • Oversee the daily activities of crafts and subcontractors in the field, delegating tasks through foremen and subcontractor representatives
  • Ensure compliance with project drawings, specifications, and deadlines through regular communication with project staff
  • Review job plans, specifications, budgets, and estimates to confirm understanding of manpower needs and material deliveries
  • Participate in weekly progress meetings and assist in resolving any construction-related issues or challenges that arise during the project
What we offer
What we offer
  • Medical (100% Company Paid Premium), Dental, and Vision insurance
  • 401k w/ 8% match
  • 4 weeks PTO
  • Company focus on employee growth & development
  • Completion bonus
  • Housing provided/paid for
  • Monthly incidentals
Read More
Arrow Right
New

Strategy & Operations Manager, Strategic Initiatives

The Reality Labs & AI Partnerships (RLAIP) organization focuses on building and ...
Location
Location
United States , New York
Salary
Salary:
154000.00 - 220000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Requirements
Requirements
  • 8+ years of experience in program management, management consulting, operational role or related field, in a technology or high-growth environment
  • Experience in project management and stakeholder collaboration
  • Experience bringing clarity to ambiguity with little oversight
  • Experience with clear and concise executive communications
  • Experience balancing between high-level strategy and diving into execution
  • Experience managing multiple tasks under timelines and shifting priorities
  • Experience building a variety of internal and external relationships based on trust and respect
  • Bachelor’s Degree
Job Responsibility
Job Responsibility
  • Lead the preparation for internal and external meetings and coordinate research and briefing materials for leadership engagements to ensure informed decision-making. Ensure agendas, pre‑reads, notes, and action logs are clear, on time, and action‑oriented
  • Dive into projects, processes, or partner engagements when things stall. Stand up ad‑hoc tiger teams, fix blockers directly, and restore momentum
  • Oversee communication strategies - draft and edit internal and external messaging and leadership talking points to ensure clarity and alignment
  • Collaborate and drive consensus and decision making across all levels, locations, and cross-functional partners (eg product, engineering, strategic response, legal, policy, communications, marketing)
  • Manage multiple projects simultaneously in a fast-paced ambiguous environment: Do so with an attention to detail, deliver high-quality work on time in a highly organized and structured manner
  • Stay up-to-date with trends in business and technology including knowledge of current/potential Meta partners
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right
New

Rn - Neuro Trama Icu

NTICU is a highly specialized team that provides care to those with complex trau...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
tietalent.com Logo
TieTalent
Expiration Date
Until further notice
Requirements
Requirements
  • Graduate of an accredited registered professional nursing program
  • Is personally responsible for obtaining, and maintaining, a current RN license within the hiring state and/or compact licensure in which nursing duties are performed and must meet all state board of nursing requirements.
  • Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis
  • Position requires prolonged standing and walking each shift
  • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
  • Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire.
Job Responsibility
Job Responsibility
  • Utilizes the nursing process to provide patient care.
  • Maintains professional accountability for provision of patient care for the assigned patients.
  • Evaluates the overall effectiveness of care provided by other direct care givers.
  • Coordinates the patient care in conjunction with other departments.
  • Maintains patient rights and confidentiality of patient information.
  • Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
What we offer
What we offer
  • SIGN ON BONUS AVAILABLE
  • New Grad Sign on Bonus up to $5,000 for select departments
  • Experienced Nurse Sign on Bonus up to $20,000 for select departments
  • Relocation Assistance up to $3,000 per policy
  • Stay Premium Program- up to $8/hour based on years of Mercy service
  • Education Assistance
  • Up to $20,000 Loan Forgiveness for new grad nurses
  • Tuition Reimbursement $2,000 per year
  • Day-One comprehensive medical, dental & vision insurance
  • PTO/Vacation Time Frontload Up to 80 Hours for Experienced RNs
Read More
Arrow Right
New

Architectural Superintendent

Seeking an Architectural Superintendent with experience working on international...
Location
Location
Salary
Salary:
126000.00 - 168000.00 USD / Year
staffingblueprint.com Logo
Blueprint Staffing
Expiration Date
Until further notice
Requirements
Requirements
  • Strong leadership and management skills with a deep understanding of mechanical systems
  • Excellent technical and management abilities with the capacity to manage costs and schedules effectively
  • Superior client relations skills with a proven track record in maintaining positive relationships with stakeholders
  • In-depth knowledge of safety requirements and the ability to motivate a diverse, multinational workforce
  • Minimum high school diploma/GED with 15 years of construction management experience
  • or a four-year degree in building science, construction management, or engineering, along with 10 years of experience, is preferred
  • Prior OCONUS experience is highly preferred
  • Minimum of a secret security clearance is required
Job Responsibility
Job Responsibility
  • Collaborate with project superintendent and project manager to develop and finalize operational plans, job layouts, and schedules
  • Oversee the daily activities of crafts and subcontractors in the field, delegating tasks through foremen and subcontractor representatives
  • Ensure compliance with project drawings, specifications, and deadlines through regular communication with project staff
  • Review job plans, specifications, budgets, and estimates to confirm understanding of manpower needs and material deliveries
  • Participate in weekly progress meetings and assist in resolving any construction-related issues or challenges that arise during the project
What we offer
What we offer
  • Medical (100% Company Paid Premium), Dental, and Vision insurance
  • 401k w/ 8% match
  • 4 weeks PTO
  • Company focus on employee growth & development
  • Completion bonus
  • Housing provided/paid for
  • Monthly incidentals
Read More
Arrow Right
New

Welsh Speaking Youth Support Worker

Join Our Friendly Welsh-Medium Team in Carmarthenshire and surrounding areas. At...
Location
Location
United Kingdom , Llanelli
Salary
Salary:
Not provided
Equal Education Partners
Expiration Date
Until further notice
Requirements
Requirements
  • Fluent Welsh speaker (spoken and written)
  • Friendly, confident, and adaptable
  • Great communication and people skills
  • A positive, proactive attitude and love for working with young people
  • Experience in schools or youth settings is ideal
  • Enhanced DBS (or willingness to obtain one)
  • Eligible to work in the UK
Job Responsibility
Job Responsibility
  • Supporting students one-to-one and in small groups during lessons
  • Encouraging participation, confidence, and positive behaviour
  • Assisting teachers with classroom activities and inclusive learning
  • Building positive relationships and acting as a role model
  • Supporting individual learning and well-being needs
  • Ensuring pupil well-being and safeguarding at all times
What we offer
What we offer
  • Company pension
  • Free / on-site parking
  • Friendly and supportive team
  • Referral programme
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy