CrawlJobs Logo

Onboarding & Dispatch Specialist

meritech.com Logo

Meritech

Location Icon

Location:
United States , Golden

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

60000.00 - 65000.00 USD / Year
Save Job
Save Icon
Job offer has expired

Job Description:

We are looking for an Onboarding & Dispatch Specialist to be the champion of the customer experience from purchase through successful installation and adoption. In this role, you will guide new and existing customers through onboarding, provide access to key resources, coordinate with Service and Installation teams, manage scheduling and dispatch of technicians, and ensure a smooth, high-quality experience at every step. You will also communicate with customers, troubleshoot issues, and help drive process improvements to support long-term customer satisfaction.

Job Responsibility:

  • Serving as the main point of contact for new and existing customers immediately after equipment purchase
  • Guiding customers through the onboarding workflow, including providing digital resources such as installation manuals, owner’s manuals, and parts catalogs from the Meritech Resource Library
  • Coordinating with Service and Installation Teams to schedule installs or service visits and ensure a smooth onboarding process
  • Conducting onboarding calls or virtual sessions to ensure customers understand equipment functionality, maintenance requirements, warranty terms, and available support options
  • Scheduling, routing, and dispatching maintenance technicians for onsite mechanical service, ensuring efficient coverage and timely support
  • Prioritizing service calls based on urgency, customer status, technician skillsets, location, and workload
  • Communicating with customers regarding technician arrival times, service updates, or changes to scheduled appointments
  • Filtering technical support requests to appropriate teams and addressing customer questions or concerns during onboarding or service operations
  • Escalating complex issues to Sales, Operations, or Technical Support teams when needed
  • Maintaining accurate customer records, service histories, and scheduling data in CRM or service management systems
  • Reviewing design specifications to understand product scope, requirements, and functionality
  • Supporting continuous improvement of onboarding and dispatch processes to enhance efficiency and customer satisfaction
  • Preparing reports related to onboarding status, scheduling metrics, and field service performance

Requirements:

  • Experience in customer onboarding, dispatching, scheduling coordination, or customer support (preferably in a service or equipment-based industry)
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Ability to solve problems and make decisions quickly in fast-moving situations
  • Proficiency with CRM systems, scheduling/dispatch software, and standard office applications
  • High attention to detail and strong follow-through
  • Ability to remain calm and professional when handling customer issues or operational challenges
  • Experience coordinating field technicians or working in a mechanical/equipment service environment
  • Knowledge of routing optimization or workforce management tools
  • Familiarity with basic mechanical concepts or equipment maintenance terminology
  • Proficient in Microsoft Office Suite or related software as necessary to complete logs or records
  • Detail-oriented and consistent
  • Able to regularly perform the following physical requirements, with or without accommodations: Frequently: Manual dexterity and hand-eye coordination to evaluate, test, and modify equipment with or without hand tools as needed
  • Frequently: Ability to differentiate between colored wires, tabs, and electronic components
  • Frequently: Prolonged periods of standing and moving about in various customer environments
  • Occasionally: Must be able to lift up to 50 pounds at a time
  • Occasionally: Must be able to crouch, bend, and lean to inspect equipment
What we offer:
  • A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions
  • 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure
  • Paid company holidays

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Meritech - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Onboarding & Dispatch Specialist

Branch Manager

Our client with over 40 years in the Transportation industry, a very well known ...
Location
Location
Canada , Vaudreuil-Dorion
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 01, 2026
Flip Icon
Requirements
Requirements
  • 7–10+ years in 3PL/transportation (brokerage, freight forwarding, or logistics operations), with at least 3+ years leading an operations team
  • Strong knowledge of LTL/FTL, parcel, and (if in scope) air/ocean & customs workflows
  • Experience collaborating with Sales on pricing, RFQs, and large account implementations
  • Bilingual (EN/FR) strongly preferred in Québec
  • Postsecondary education in business, supply chain, or related field an asset
Job Responsibility
Job Responsibility
  • Own daily operations across dispatch, track & trace, customer service, documentation, and claims resolution to meet ontime pickup/delivery, ontime documentation, and firstcontact resolution targets
  • Optimize load planning, mode selection, and carrier allocation to maximize gross margin per load and asset/utilization efficiency (for brokerage: carrier buy vs. sell spread
  • for forwarding: buy rates vs. tariffs)
  • Oversee claims management: root cause, customer communication, carrier recoveries, and preventive measures
  • Partner with Sales Manager(s) on quoting strategy, lane density plans, pricing guardrails, and bid responses/RFQs
  • Participate in key customer QBRs and implementation kickoffs
  • translate customer requirements into executable SOPs with clear KPIs
  • Coach reps on operational feasibility, service differentiators, and value add solutions (consolidation, mode shifts, routing guides, TMS integrations)
  • Monitor GP per load, GP %, DPO/DSO, accessorial capture, and claim leakage
  • execute countermeasures swiftly
What we offer
What we offer
  • Permanent full time position Monday to Friday
  • Office located in Vaudreuil, free parking, newly renovated office
  • Base salary negotiable based on experience, competitive
  • Branch performance bonus tied to GP, KPIS and retention
  • Benefit package included, insurances
  • Great working environment, team environment, internal advancement opportunities
  • Fulltime
Read More
Arrow Right

Business services specialist

We are searching for an Onboarding Specialist to support one of our biggest clie...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 30, 2026
Flip Icon
Requirements
Requirements
  • Fluency in both in French and English (both spoken and written)
  • Experience in HR, onboarding, recruitment or/and any admin related role would be a plus
  • Confident and comfortable to handle last minute cases
  • Strong interpersonal and communication abilities to interact effectively with the new joiners and team members
  • A proactive and adaptable attitude, with the ability to work independently and collaboratively in a hybrid setting
  • Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Contacting candidates to assist them with the formalities and administrative procedures for their hiring process
  • Making contact with the relevant schools, training organizations, and institutions for collecting the necessary information
  • Contract creations for the new joiners - preparing the contracts and the candidate files and sharing the contact with the new joiners
  • Dispatching emails to the relevant team member from the shared inbox
  • Monitoring of registrations and approvals of documents
  • Monitoring invoicing related to training activities
  • Participating in project developments, discussions with clients and reporting
What we offer
What we offer
  • An empathetic culture and supportive leadership who prioritize your well-being and personal development
  • Ability to grow in multiple areas in the company
  • Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
  • We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
  • Participate in exciting Team Building events
  • A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career
  • Fulltime
Read More
Arrow Right

IT Support Specialist

Location
Location
Malaysia , Gelang Patah
Salary
Salary:
Not provided
content.perkinelmer.com Logo
PerkinElmer
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Minimum 5+ years of hands-on IT support experience in a corporate environment
  • Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools
  • Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration
  • Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure
  • Good understanding of corporate IT infrastructure, components, communication flow, and escalation models
  • Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy
  • High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders
  • Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision
  • Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance
Job Responsibility
Job Responsibility
  • Responsible for operation and maintenance of IT support & services across Malaysia — resolving EUC, system, and network-related issues in alignment with business continuity needs
  • Provide Smart Hands support for all global IT towers (Network, Server, Security, Collaboration, etc.) as required to complete onsite physical interventions
  • Install, configure, maintain & troubleshoot EUC devices including laptops, desktops, mobile devices, printers, and collaboration equipment across Malaysia
  • Own end-to-end ticket management using ServiceNow — including remote diagnosis, communication, documentation, vendor/MSP coordination where required, and final closure accountability
  • Manage the entire EUC asset lifecycle across Malaysia: allocation, deallocation, dispatch, retrieval, relocation, data sanitization, compliance reporting, and provide accurate inputs to the IT Asset Management team ensuring audit-grade accuracy
  • Support end-user onboarding and offboarding with HR and Facilities, including account provisioning/deactivation, asset fulfilment/return and record accuracy
  • Ensure EUC asset security compliance including Microsoft patching and policy adherence
  • Provide white-glove IT support for the Executive Leadership Team within Malaysia
  • Support AV/VC systems and collaboration spaces to ensure seamless meeting experiences
  • Maintain strong stakeholder coordination with HR, Finance, Facilities, Leadership & MSP partners to ensure high user satisfaction
Read More
Arrow Right

Community Solutions Service Operations Implementation Specialist I

Under general supervision, specialists are responsible for performing installati...
Location
Location
United States , Durham
Salary
Salary:
Not provided
corporate.charter.com Logo
Spectrum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to read, write, speak and understand English
  • Excellent customer service and communication skills
  • Basic knowledge of HFC network concepts, DOCSIS and end-user support principles
  • Ability to communicate professionally, effectively, and courteously with customers, coworkers and constituencies outside the organization using a variety of communication formats (email, chat, in-person, and telephone)
  • Basic knowledge of Managed WiFi tools and basic ability to use the tools to effectively troubleshoot basic WiFi related issues
  • Ability to work well with others as part of a team environment
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
  • Basic knowledge of Charter products and services and familiar with appropriate terms and abbreviations when discussing industry concepts and issues
  • Basic knowledge of desktop computer hardware and software (e.g. monitoring tools) used to analyze network performance
  • Ability to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)
Job Responsibility
Job Responsibility
  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Performs basic project management functions
  • Able to perform and analyze network device configuration and advanced configuration checks
  • Possesses an advanced understanding of network architecture, topology principles, and troubleshooting standards
  • Responsible for implementing configuration changes (MACD and Disconnect) in accordance with established change management processes when requested, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
  • Creates and maintains customer profile documentation in their appropriate databases and works with database administrators to ensure consistency of updates
  • Performs advanced level troubleshooting in support of property escalations and installation activities. Including but not limited to work order entry for escalated tickets, field research and complicated installations on an as-needed basis
  • Drives field productivity through efficient call handling and support during staging activities, as well as, during field installation
  • Works in tandem with the regional project management and field teams in preparation of activation activities
  • Oversees installation projects to ensure all checklist items are completed properly and in a timely manner
What we offer
What we offer
  • A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
  • Fulltime
Read More
Arrow Right
New

Healthcare Assistant & Lead Healthcare Assistant

Are you passionate about supporting older people and making a meaningful differe...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in elderly care is desirable but not essential (training may be provided)
  • QQI Level 5 in Healthcare Support or equivalent is an advantage
  • A caring, patient and respectful approach to supporting older people
  • Ability to work flexible shifts including days, nights, and weekends
  • Strong commitment to resident safety, dignity and wellbeing
  • Applicants must have legal entitlement to work in Ireland
Job Responsibility
Job Responsibility
  • Deliver person-centred care to residents with dignity and respect
  • Support residents with activities of daily living where required
  • Encourage independence and social engagement
  • Maintain a clean, safe and comfortable living environment
  • Build positive relationships with residents, families, and colleagues
  • Follow all health, safety and safeguarding procedures
  • Assist with compliance processes, inspections, and quality standards
  • Lead Healthcare Assistants will also assist in guiding care teams, supporting best practice, and helping maintain high standards of care delivery
What we offer
What we offer
  • Flexible working hours to support work–life balance
  • Local employment opportunities within the Douglas, Cork area
  • Competitive rates of pay in line with experience and role
  • Supportive team environment with ongoing training and development
  • Employee wellbeing initiatives
  • Uniform provided
  • Free on-site parking
  • Meals provided while on duty
Read More
Arrow Right
New

Bakery Team Member

Join us to "Change Hospitality For Good". Here at the Cornish Bakery, we want to...
Location
Location
United Kingdom , Falmouth
Salary
Salary:
8.05 - 12.80 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Eligible to live and work in the UK
Job Responsibility
Job Responsibility
  • Make the World’s Best Coffee
  • Deliver Outstanding Customer Service
  • Prepare Award Winning Food
  • Maintain High standards within the Bakery
  • Be part of a Team who strive to Aim Higher at all times
What we offer
What we offer
  • 50% discount on food and drink
  • Pasty Perks – bespoke reward system offering discounts and savings on favourite brands
  • Financial well-being benefit through Stream – save directly from wages into a high interest savings account or access wages before pay-day
  • Employer funded health and wellbeing services with access to a 24/7 GP line, Employee Assistance Program and discounted gym memberships
  • Paid birthday day off
  • Member of the shareholder fund (service dependent)
  • Team social events with in-bakery incentives
  • Up to 28 days of holiday (including bank holidays), pro rata if necessary
Read More
Arrow Right
New

Housekeeping Assistant

In Glasgow's prestigious West End, Kelvinside Manor provides luxurious accommoda...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
12.27 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience from a housekeeping or domestic cleaning role
  • Basic understanding of infection control, COSHH, and compliance standards
  • Ability to follow instructions and cleaning schedules
  • Ability to report issues
  • Ability to work well with others in a professional and courteous manner
  • Pride in your work, attention to detail, time management, and respectful communication
  • Ability to work well as part of a team or on your own
  • Demonstrating a kind and caring nature to all within the care home
  • Satisfactory references
  • Disclosure Scotland Scheme Membership (PVG)
Job Responsibility
Job Responsibility
  • Maintaining the highest levels of cleanliness in public areas and bedrooms within the home
  • Responsible for the wash, dry, iron and put away of laundry
  • Ensuring that our residents' care home facilities, public areas and rooms are maintained to the highest cleaning standards
  • Replenish and maintain supplies in both resident rooms and common areas
  • Communicate effectively with residents and colleagues to address needs and concerns
What we offer
What we offer
  • Competitive benefits
  • Overtime rates
  • Flexible working hours considered
  • Parttime
Read More
Arrow Right
New

Product Manager - Observability AIOps

We are looking for a Product Manager - Observability AIOps to lead the strategy,...
Location
Location
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s in Computer Science, IT, or related field
  • 5+ years in Observability and AIOps within hybrid, complex environments
  • Strong knowledge of FSO (APM, logs, traces, RUM), SLI/SLOs, and service topology
  • Hands on with Dynatrace or similar smart observability (i.e. Datadog, Splunk, New Relic) and AIOps engines (correlation, deduplication, anomaly detection, auto remediation)
  • Experience integrating with ServiceNow, SAP, CI/CD pipelines, cloud services (Azure, AWS, GCP), and automation platforms
  • Solid understanding of modern application architectures, networks, databases, and infrastructure
  • Excellent communication and stakeholder management skills
  • Fluent in English
Job Responsibility
Job Responsibility
  • Define and execute the product vision and roadmap for Observability and AIOps, aligned with company objectives
  • Develop capabilities across metrics, logs, traces, RUM/synthetics, topology, and AI driven insights (anomaly detection, forecasting, correlation)
  • Prioritize features that enhance reliability, reduce MTTR, automate L1/L2 tasks, and improve customer experience
  • Collaborate with engineering, platform teams, and partners to ensure effective instrumentation, intelligent alerting, and automated workflows
  • Integrate Observability with ServiceNow, CI/CD, cloud platforms, and business processes to streamline operations
  • Leverage analytics to detect issues proactively, reduce noise, and optimize performance and resource usage
  • Champion an observability first and automation driven culture across teams
What we offer
What we offer
  • Coaching and mentoring programs
  • Development opportunities
  • Equal opportunity employer
  • IT Equipment
  • Work with iconic brands
  • Supportive team
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy