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Onboarding Customer Success Manager

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LumApps

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Location:
Switzerland , Zurich

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Devenez le partenaire clé des clients EMEA, guidant l’implémentation LumApps Beekeeper pour une adoption rapide et durable, au sein d’une équipe unie. As an Onboarding Customer Success Manager, you will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by LumApps. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper by LumApps.

Job Responsibility:

  • Partner with customers to understand their strategic goals, priorities, and desired business outcomes
  • Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
  • Consult your customers on change- and project management
  • Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
  • Conduct product trainings and help your customers to identify/define their use cases and app structure
  • Share best practice and inspire your customers to set up a successful implementation- and rollout plan
  • Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
  • Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

Requirements:

  • Minimum of 4-5 years of relevant work experience
  • 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
  • Experience with large & international customers
  • Experience in change- and project management
  • Fluency in written and spoken German, English and French is a must
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
  • Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
  • Proven effectiveness in handling difficult customer situations and managing expectations
  • Demonstrated ability to develop solutions in a structured and efficient manner
  • Excellent written / verbal communication- and in-person presentation skills, including the moderation of workshops
  • Driven, passionate, motivating, open, flexible, pragmatic and empathic personality

Nice to have:

  • Working experience in a SaaS company
  • Technical understanding of SaaS landscape Basic technical understanding of integrations / APIs
  • Experience in conducting in-person or online workshops
What we offer:
  • Hybrid work model – 2 days at the office, 3 days remote
  • RTT days – ~10 extra days off per year
  • Meal vouchers (SWILE) + free snacks & coffee
  • Yoga classes
  • Supportive parental leave and family moments — yes, even a Christmas party for your kids
  • Health insurance (ALAN) – 60% covered + full life & disability cover
  • Afterworks, team celebrations & seasonal parties
  • Equipment
  • French & English lessons, professional development & access to Leeto CSE

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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