Onboarding Customer Success Manager Job at LumApps (Zurich)

Onboarding Customer Success Manager

LumApps is an AI-powered Employee Hub. In this agile phase, the former Beekeeper...

Location

Switzerland , Zurich

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

Minimum of 4-5 years of relevant work experience
2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
Experience with large & international customers
Experience in change- and project management
Fluency in written and spoken English and German is a must
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
Proven effectiveness in handling difficult customer situations and managing expectations
Demonstrated ability to develop solutions in a structured and efficient manner

Job Responsibility

Partner with customers to understand their strategic goals, priorities, and desired business outcomes
Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
Consult your customers on change- and project management
Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
Conduct product trainings and help your customers to identify/define their use cases and app structure
Share best practice and inspire your customers to set up a successful implementation- and rollout plan
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

What we offer

Hybrid work model – 2-3 days at the office
25 days of annual leave
Pension Scheme with 3 options to choose from
Afterworks, team celebrations & seasonal parties
Equipment

Fulltime

Senior Customer Onboarding & Success Manager

We are looking for a Customer Onboarding & Success Manager to be the first membe...

Location

Salary:

Not provided

DevSavant Inc.

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success or Onboarding ideally within a SaaS environment
3+ years of experience working with customers in the US market, ideally with SMB and Mid-market customers
3+ years experience working with a non-LATAM headquartered company, in a role which required you to onboard and work remotely, ideally as one of the first employees for the company in the LATAM market
Proven ability to manage a portfolio of accounts and deliver measurable results (e.g., retention, expansion, onboarding success)
Excellent written and spoken English - C1
Ability to manage multiple projects confidently and independently
Confidence in discussing ROI and business impact with customers
Empathy and relationship-building skills to deeply understand customer needs
Organisational skills and attention to detail
Technical curiosity — familiarity with ecommerce platforms (Shopify preferred), ESPs (Klaviyo), or basic web technologies (HTML, CSS, APIs) is a plus, but willingness to learn is essential

Job Responsibility

Act as the first post-sales point of contact for new customers
Develop a deep understanding of client objectives and translate them into success plans
Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
Partner with Sales and Account Management to ensure smooth handoffs
Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution
Build and maintain long-term relationships, delivering a best-in-class customer experience
Run business reviews when required, advising clients on strategy, optimization opportunities, and ROI
Proactively identify churn risks, mitigate them, and uncover upsell opportunities
Collaborate with Product, Marketing, and Engineering to bring customer insights into the business

Fulltime

Project Manager, Customer Success Onboarding

We are seeking a skilled Project Manager to join our Customer Success Onboarding...

Location

Australia , Melbourne

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

2-5 years of experience in a project management or operational role
Proven ability to manage high volume of activity effectively in a matrix resource environment
Ability to engage cross-functionally to drive a first class and smooth project delivery experience for the client
Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)
Fundamental understanding of project management methodology
Strong communication skills and team-driven focus is essential
Bachelor's degree or equivalent experience
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Manage a sizeable portfolio of higher tier clients and complex projects
Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout
Manage engagement fulfilment to align with timeline, budget and resource requirements
Manage resources to the appropriate mix of billable project or directed, objective-based activity
Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
Work to support and continuously improve the project automation modules within our CRM
Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices
Actively participate in execution of Customer Success Onboarding team and personal quarterly goals
Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience

Project Manager, Customer Success Onboarding

We are seeking a skilled Project Manager to join our Customer Success Onboarding...

Location

Australia

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

2-5 years of experience in a project management or operational role
Proven ability to manage high volume of activity effectively in a matrix resource environment
Ability to engage cross-functionally to drive a first class and smooth project delivery experience for the client
Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)
Fundamental understanding of project management methodology
Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement
Bachelor's degree or equivalent experience
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Manage a sizeable portfolio of higher tier clients and complex projects
Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout
Manage engagement fulfilment to align with timeline, budget and resource requirements
Manage resources to the appropriate mix of billable project or directed, objective-based activity
Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
Work to support and continuously improve the project automation modules within our CRM
Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices
Actively participate in execution of Customer Success Onboarding team and personal quarterly goals
Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience

Customer Success Manager – Technical Onboarding / Scaling SaaS

A profitable, founder-led SaaS company that has grown ~50% year over year is exp...

Location

Canada

Salary:

110000.00 - 120000.00 CAD / Year

Sales Talent Inc

Expiration Date

Until further notice

Requirements

Must be based in Ontario, Canada.
Prior experience in a Customer Success, onboarding, enablement, training, or adjacent client-facing role within a SaaS or tech-enabled company
Able to quickly consume and apply technical information
Strong written and verbal communication skills, with experience training, presenting, or educating customers
Organized, curious, and comfortable working in a remote-first environment

Job Responsibility

Own the end-to-end onboarding and ongoing success of enterprise customers
Lead implementations from kickoff through go-live
Ensure teams are fully enabled to run the platform independently
Work closely with PMO leaders and senior stakeholders
Deliver training and guide configuration decisions
Act as a long-term partner post-implementation
Manage a focused portfolio of accounts post-go-live
Own renewals for smaller accounts and partner with Sales on larger renewals or expansions
Remain accountable for customer health, adoption, and long-term outcomes

What we offer

Benefits
RRSP
24 days PTO plus holidays
Healthcare Plan: Provider: Canada Life, Basic Health Insurance: 80% co-insurance with no deductible, Medical services & supplies coverage
Retirement Plan (RRSP): Provider: Canada Life- Premium Plan: 5% employer matching

Fulltime

New

Customer Success Manager

We're looking for an experienced Customer Success Manager to join our growing Lo...

Location

United Kingdom , London

Salary:

Not provided

InvestorHub

Expiration Date

July 24, 2026

Requirements

Have 2-4 years' experience in a Customer Success role within a SaaS business
Have experience managing strategic customer relationships
Enjoy working with senior stakeholders and acting as a trusted advisor
Are commercially minded and understand how customer success contributes to retention and growth
Are confident using data to guide customer conversations and recommendations
Are organised, proactive and comfortable managing multiple priorities
Are an exceptional communicator, both written and verbal
Enjoy working in an in-office environment (we're in 5 days a week - Farringdon)

Job Responsibility

Own a portfolio of strategic customer accounts, driving adoption, engagement and long-term success
Build trusted relationships with senior stakeholders including CEOs, CFOs, Investor Relations and Communications leaders
Lead onboarding, implementation and ongoing strategic reviews with customers
Use customer data and platform insights to identify opportunities to improve engagement and adoption
Own customer renewals, ensuring strong retention through proactive relationship management
Identify expansion opportunities and partner with the commercial team where appropriate
Act as the voice of the customer, sharing insights with Product and Leadership teams
Maintain accurate customer health, activity and renewal information within HubSpot
Deliver a consistently high-quality customer experience throughout the customer lifecycle

What we offer

Quarterly performance bonus linked to Net Revenue Retention
Stock options
25 days holiday + bank holidays
Weekly team lunches, monthly socials, quarterly events and an annual company offsite
Learning & development budget
Private medical insurance and pension matching

Fulltime

New

Customer Success Manager

At AltaPay, we make payments simple for everyone. From agile startups to global ...

Location

Denmark , Copenhagen

Salary:

Not provided

Market Pay

Expiration Date

Until further notice

Requirements

Background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments)
The Hybrid Mindset: equally comfortable discussing business ROI and technical API integrations
Organization: juggle multiple high-value relationships without dropping the ball
Languages: Fluency in Danish and English is essential (written and spoken)

Job Responsibility

Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem
Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay
Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams
Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods
Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities
Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day

What we offer

A competitive salary and comprehensive health/welfare benefits
A collaborative, high-energy fintech team where your voice matters
Work with some of the most prominent merchants across Europe
Significant career development opportunities within AltaPay and the wider Market Pay group

Fulltime

New

Manager, Customer Success, ACE

Get to Know Us: It's fun to work in a company where people truly believe in what...

Location

United States , New York

Salary:

110000.00 - 138000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

5+ years customer facing experience (internal or external)
5+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
5+ years BlackLine experience
Bachelor's degree in Accounting, Economics or Business Administration
Strong interpersonal skills and experience building relationships
Desire to mentor, lead and coach
Strategic focus with actionable plans
Ability to adapt to changing priorities, customer needs in high pressure situations with poise, diplomacy and tact
Comfort and confidence in dealing with the unknown
Highly process oriented mindset, with an aptitude for dissecting processes and delivering optimized solutions

Job Responsibility

Define, manage and deliver on a Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s)
Supervise, manage and train all program allocated Customer Success Managers
Hire any open program allocated Customer Success Manager positions
Coordinate CSM program workflow and assign project tasks as needed
Supervise CSM team's answers of client platform, product and domain questions
Supervise CSM team's performance of Success Planning activities for onboarded clients to ensure BlackLine understands their corporate goals and objectives and any challenges to deliver relevant and pertinent demonstrations, coaching and/or referrals to other Customer Teams
Supervise CSM team's performance of quality presentations, coaching and other activities to the Company's onboarded clients through webcasts, teleconferences and onsite visits
Lead team members as they assess current state process, architect potential solutions, and deliver optimized process transformations using the customer's data to show the art of the possible adopting the full platform and to help customers unlock accelerated value from BlackLine solutions
Keep current on the BlackLine platform and all BlackLine solutions, including detailed product functionality and its proper use
Coach and mentor CSMs helping advise BlackLine customers

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

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Onboarding Customer Success Manager

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