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Onboarding Customer Success Manager

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LumApps

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Location:
Switzerland , Zurich

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

LumApps is an AI-powered Employee Hub. In this agile phase, the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA). You will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by LumApps. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper by LumApps. You, as well as the entire team, are actively involved in the internal transformation, so that over time we become one company and implement a new consolidated LumApps product for our customers.

Job Responsibility:

  • Partner with customers to understand their strategic goals, priorities, and desired business outcomes
  • Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
  • Consult your customers on change- and project management
  • Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
  • Conduct product trainings and help your customers to identify/define their use cases and app structure
  • Share best practice and inspire your customers to set up a successful implementation- and rollout plan
  • Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
  • Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

Requirements:

  • Minimum of 4-5 years of relevant work experience
  • 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
  • Experience with large & international customers
  • Experience in change- and project management
  • Fluency in written and spoken English and German is a must
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
  • Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
  • Proven effectiveness in handling difficult customer situations and managing expectations
  • Demonstrated ability to develop solutions in a structured and efficient manner
  • Excellent written / verbal communication- and in-person presentation skills, including the moderation of workshops
  • Driven, passionate, motivating, open, flexible, pragmatic and empathic personality

Nice to have:

  • Fluent in French (written and spoken)
  • Working experience in a SaaS company
  • Technical understanding of SaaS landscape
  • Basic technical understanding of integrations / APIs
  • Experience in conducting in-person or online workshops
What we offer:
  • Hybrid work model – 2-3 days at the office
  • 25 days of annual leave
  • Pension Scheme with 3 options to choose from
  • Afterworks, team celebrations & seasonal parties
  • Equipment

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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