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Grant Thornton UK LLP Logo Grant Thornton UK LLP · IT - Administration

Onboarding Business Lead (KYC/CDD)

United Kingdom, London · Job Posted May 20, 2026
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Job Description

As an Onboarding Business Lead (KYC/CDD) within our Quality & Risk / Centralised Onboarding team, you will act as a trusted risk partner and strategic enabler for the firm. This is not a box-ticking role; it requires a sophisticated understanding of regulatory requirements (especially KYC/CDD), contractual and commercial considerations, and the ability to apply independent judgement to complex situations.

Job Responsibility

  • Lead the Client outreach process to gather required CDD information and documentation, including direct conversations with client contacts (written and verbal)
  • Apply independent, high-level judgement to determine the sufficiency and credibility of information provided by the Client against the firm’s CDD Standard
  • Manage complex ownership structures and support enhanced due diligence (EDD) where required
  • Formulate and record clear risk rationales for CDD/EDD conclusions and approvals and manage escalations
  • Guide senior client stakeholders through digital identity verification and other biometric processes
  • Act as a concierge-style Onboarding advisor, providing bespoke operational Onboarding advice for larger, more complex or priority cases
  • Troubleshoot Onboarding bottlenecks
  • Act as a subject matter expert (SME) for client-facing Partners and Directors
  • Provide a holistic view of risk
  • Provide clear, practical advice on evidence strategy, risk-based options and when/what to escalate

Requirements

  • Substantial hands-on experience delivering client onboarding (including KYC/CDD) within professional services, banking or financial services, with end-to-end ownership of complex cases
  • Proven ability to write and defend risk rationales and make risk-based decisions with confidence, even in the absence of perfect information
  • Demonstrable experience of engaging with clients/customers and stakeholders through strong written and verbal communication skills, with the ability to facilitate a positive experience throughout regulated onboarding processes

Nice to have

  • Ethical Standards Awareness: familiarity with professional body ethical standards, such as the FRC Ethical Standard and ICAEW Code of Ethics, and an understanding of how regulatory and ethical obligations interact in a client-facing context
  • Stakeholder Influence: experience of influencing Partners and Directors with diplomacy and clarity, and driving outcomes without direct authority in a complex, matrix environment

What we offer

  • Life cover
  • Income protection
  • Matched pension
  • Screening
  • Dental care
  • Eye care
  • Doctor@Hand
  • Mortgage advice
  • Will writing
  • Investment accounts
  • Buying holiday
  • Bike schemes
  • Discounts
  • Cashback
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