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Conduct initial screening to ensure leads meet Awin’s standards
Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes
Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items
Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems
Monitor Technically Signed off clients and ensuring they understand what is missing from their profile to get them live asap
Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console
Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions
Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices
Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance
Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed
Assist with management of programme upsells such as consultancy Add-Ons and Launch Package
Requirements
Strong communication skills in English (written and spoken)
additional language skills are a plus
Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses
Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously
Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers
Strong problem-solving skills with a proactive, solutions-oriented mindset
Team player who enjoys working collaboratively in a fast-paced, evolving environment
Experience with Salesforce or other CRM systems is a plus
Nice to have
additional language skills
Experience with Salesforce or other CRM systems
What we offer
Flexi-Week and Work-Life Balance
Flexi-Office
Remote Working Allowance
Health & Well Being (Multisport Card, Medicover or Luxmed health insurance)
Development (Awin Academy training suite, local language courses)