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Onboarding Assistant

Poland, Warsaw · Job Posted June 03, 2026
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Job Responsibility

  • Conduct initial screening to ensure leads meet Awin’s standards
  • Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes
  • Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items
  • Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems
  • Monitor Technically Signed off clients and ensuring they understand what is missing from their profile to get them live asap
  • Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console
  • Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions
  • Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices
  • Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance
  • Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed
  • Assist with management of programme upsells such as consultancy Add-Ons and Launch Package

Requirements

  • Strong communication skills in English (written and spoken)
  • additional language skills are a plus
  • Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses
  • Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously
  • Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers
  • Strong problem-solving skills with a proactive, solutions-oriented mindset
  • Team player who enjoys working collaboratively in a fast-paced, evolving environment
  • Experience with Salesforce or other CRM systems is a plus

Nice to have

  • additional language skills
  • Experience with Salesforce or other CRM systems

What we offer

  • Flexi-Week and Work-Life Balance
  • Flexi-Office
  • Remote Working Allowance
  • Health & Well Being (Multisport Card, Medicover or Luxmed health insurance)
  • Development (Awin Academy training suite, local language courses)
  • Appreciation (peer-to-peer voucher program)

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