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Awin Global Logo Awin Global · Customer Service

Onboarding Assistant

Brazil, São Paulo · Job Posted February 18, 2026
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Job Description

As an Onboarding Assistant, you will play a key role in delivering a smooth, efficient, and high-quality onboarding experience for our Platform Services clients — from initial lead qualification through to programme activation. You will ensure that qualified leads are thoroughly assessed, incoming applications are processed accurately, and new clients are seamlessly guided through the onboarding journey. Your focus will be on setting up clients for long-term success on the platform, while closely supporting the Onboarding Team Leader and collaborating with cross-functional teams such as Technical Integration, Support, CRM, and IntOps. In this role, you will apply strong commercial awareness to identify opportunities where a client may benefit from platform or service upgrades, as well as recognising when technical or consultancy add-ons may add value to the client’s programme. This is an exciting opportunity to join a fast-paced, dynamic team at the forefront of client growth and onboarding success.

Job Responsibility

  • Conduct initial screening to ensure leads meet Awin’s standards
  • Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes
  • Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items
  • Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems
  • Monitor Technically Signed off clients and ensuring they understand what is missing from their profile to get them live asap
  • Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console
  • Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions
  • Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices
  • Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance
  • Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed
  • Assist with management of programme upsells such as consultancy Add-Ons and Launch Package

Requirements

  • Strong communication skills in English (written and spoken)
  • Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses
  • Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously
  • Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers
  • Strong problem-solving skills with a proactive, solutions-oriented mindset
  • Team player who enjoys working collaboratively in a fast-paced, evolving environment

Nice to have

  • additional language skills are a plus
  • Experience with Salesforce or other CRM systems is a plus

What we offer

  • Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
  • variety of different paid special leaves
  • Flexi-Office: international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Health & Well Being: support and access to various initiatives and sports offers
  • Welfare: Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount
  • transportation and food vouchers
  • Development: extensive training suite Awin Academy
  • English language course subsidy
  • Remote Working Allowance: monthly allowance to cover a part of your running costs
  • support in setting up your remote workspace appropriately
  • Appreciation: peer-to-peer program to send colleagues vouchers
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