Onboarding Assistant - German Speaker

• Conduct initial screening to ensure leads meet Awin’s standards
• Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes
• Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items
• Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems
• Monitor Technically Signed off clients and ensuring they understand what is missing from their profile to get them live asap
• Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console
• Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions
• Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices
• Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance
• Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed
• Assist with management of programme upsells such as consultancy Add-Ons and Launch Package

• Strong communication skills in English and German (written and spoken)
• Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses
• Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously
• Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Team player who enjoys working collaboratively in a fast-paced, evolving environment

Experience with Salesforce or other CRM systems

• Flexi-Week (four-day Flexi-Week with one lighter or completely disconnected day per week at full pay)
• Flexi-Office hybrid working model
• Work Expense Contribution & Remote Working Furniture
• Private Medical Care
• Flexible Incentive Scheme (Cafeteria)