On-site technical support analyst Job at NTT DATA (Dallas)

Global Client Services On-site Support Analyst

The mission of Digital Workplace Client Services is to provide simple-to-use ser...

Location

Slovakia , Bratislava

Salary:

31372.55 - 48627.45 EUR / Month

Citi

Expiration Date

Until further notice

Requirements

2-3 years’ experience in a support role, ideally in Technology Infrastructure (end-user computing, mobile device management, cloud collaboration platforms (e.g., Microsoft 365, Google Workspace), network connectivity, and cybersecurity best practices.
Fluency in English and Slovakian
Excellent analytical and troubleshooting skills for complex technical issues.
Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and influence decision-making.
Ability to build relationships, collaborate effectively with diverse teams, and provide excellent customer service, especially to senior executives.
Experience in managing technology projects, from planning to implementation and post-deployment support.
Understanding of global business operations and the challenges of supporting a distributed workforce across different regions and time zones.
Ability to understand business needs and align technology solutions with strategic objectives
Bachelor’s/University degree or equivalent experience

Job Responsibility

Resolve moderately complex problems/projects through analysis, technical experience, and precedents
provide analysis for more complex issues, escalating as appropriate
Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
Collect and organize requirements for hardware acquisition and deployment activities
Gather, compile and synthesize information regarding technology processes or systems
create and prepare reports
Assist in systems implementation/enhancements and post implementation activities
Reach solutions through technical experience and precedents
Exchange ideas and information in a concise and clear manner

What we offer

business casual workplace
hybrid working model (up to 2 days working at home per week)
competitive base salary (annually reviewed)
benefits that support you (and your family) to be well, live well and save well

Fulltime

Technical Support Analyst

Technical Support Analyst - Join a High-Growth Team Revolutionizing Construction...

Location

United States , Portland, Lake Oswego

Salary:

18.61 - 24.64 USD / Hour

Trimble Inc.

Expiration Date

Until further notice

Requirements

Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus
Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms
Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users
A curious mindset and a drive to independently seek out knowledge and master new, complex products

Job Responsibility

Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality
Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process
Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software
Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators
Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers

What we offer

Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

Fulltime

New

Litigation Support Analyst

A Florida law firm seeks a Litigation Support Analyst for their Orlando office. ...

Location

United States , Orlando

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent professional experience
2-5 years of eDiscovery or litigation support experience in a law firm or legal services environment
2-3 years of experience with Relativity, RelativityOne, or comparable platforms is a plus
Relativity certifications (e.g., RelativityOne Review Pro, RelativityOne User) are preferred
Hands-on experience with RelativityOne in active litigation matters
Familiarity with analytics-driven review strategies such as TAR, email threading, and clustering is a plus
Experience with trial presentation and exhibit software (TrialDirector, OnCue, Final Exhibits and/or Adobe Pro, etc.) is desired
Familiarity with AI-assisted review workflows, including Relativity aiR
Familiarity with using Progress ShareFile
Strong understanding of litigation discovery processes and deadlines

Job Responsibility

Support all phases of the EDRM lifecycle, including data collection coordination, processing, analytics, review support, and production preparation
Assist with RelativityOne workspace setup, data loading, metadata validation, searches, and troubleshooting
Maintain matter workspaces, user permissions, and case-specific configurations under the direction of senior staff
Ensure workflows follow firm standards, ESI protocols, and protective orders
Assist with AI-enabled workflows in Relativity aiR, including AI-assisted review, summarization, and issue identification
Prepare datasets, validate outputs, and escalate anomalies or risks to senior litigation support personnel
Follow firm guidelines for secure and compliant use of AI tools
Prepare production sets, including formatting, redactions, privilege checks, and quality control
Track deadlines, production logs, and delivery confirmations
Identify potential issues or delays and communicate them promptly to the Manager of eDiscovery

Fulltime

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
Continuously strive to enhance the end-user experience by providing excellent customer service and support

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing o...

Location

United States , Tarrytown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience supporting desktop and help desk environments in a structured setting
Working knowledge of Active Directory for user account and access support
Proficiency with Microsoft Windows, including Windows 10 troubleshooting and end-user support
Ability to perform basic technical troubleshooting across hardware, software, and connectivity issues
Experience working with service desk or help desk ticketing systems and documenting support activity clearly
Strong communication skills with the ability to assist users in both on-site and remote environments
Organized approach to task management, documentation, and adherence to support processes and service levels

Job Responsibility

Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues
Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users
Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls
Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4
Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines
Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform
Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Analyst

We are looking for a Desktop Support Analyst to join a manufacturing environment...

Location

United States , Stow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in desktop support within a corporate or manufacturing environment
Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components
Experience supporting Microsoft Windows 10 and Windows 11 operating systems
Familiarity with Active Directory for basic user and device support tasks
Understanding of configuration management practices and standardized workstation deployment processes
Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment
Strong communication skills with the ability to work directly with end users and cross-functional teams

Job Responsibility

Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues
Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements
Manage a defined queue of devices requiring attention and complete system work within established project timelines
Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates
Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration
Apply configuration standards and document completed work to maintain consistency across supported systems
Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines
Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

It Infrastructure And Support Analyst

Our digital solutions team is more than a traditional IT organization. We are a ...

Location

United States , Arden Hills

Salary:

74000.00 - 99000.00 USD / Year

Staples Promotional Products

Expiration Date

Until further notice

Requirements

Hands-on experience supporting network infrastructure, devices, and end-user systems
Experience installing, configuring, and maintaining hardware, software, and network components
Ability to troubleshoot and resolve PC/Mac and connectivity-related issues
Experience supporting site-based implementations and providing post-deployment support
Exposure to working with network/Wi-Fi vendors and supporting infrastructure updates
Ability to manage multiple priorities and work independently with general guidance
Strong customer service mindset with effective communication and collaboration skills
Flexibility to support after-hours work, on-call rotation, and periodic travel
Ability to lift and move IT equipment and maintain reliable transportation
Experience with device imaging and deployment tools (e.g., SCCM, JAMF)

Job Responsibility

Provide daily technical support to on-site (distribution/warehouse) and remote associates, including troubleshooting hardware, software, network, and mobile device issues
Respond to and resolve incidents and service requests in accordance with established service levels using tools such as ServiceNow
Image and deploy desktops and laptops using enterprise tools (e.g., SCCM, JAMF), including installation of approved software
Perform PC and device refresh activities, including setup, migration, and post-deployment support
Configure and support peripherals and network-connected devices, including printers and multifunction devices
Support wired and wireless network environments, including basic troubleshooting and coordination with network engineering teams
Assist with installation and configuration of network infrastructure, including switches, routers, and wireless access points
Partner with third-party vendors for equipment installation, maintenance, quoting, and project execution
Participate in infrastructure and site-based projects, including remote project support across multiple locations
Managing asset inventory and spare equipment pools

What we offer

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
Competitive base salary + bonus on eligible positions
Daycare, cafeteria, fitness center, and coffee shop at our HQ

Fulltime

Help Desk/Desktop Support Analyst

Location

United States , York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience troubleshooting desktops and laptops running Windows operating systems in an end-user support setting
Working knowledge of Microsoft Office applications, antivirus tools, network printing, backup and recovery concepts, and basic software deployment methods
Familiarity with networking fundamentals such as TCP/IP, routing, and general connectivity troubleshooting
General understanding of technologies such as network servers and Citrix environments
Strong verbal and written communication skills with the ability to provide effective customer support and practical problem resolution
Eligibility to work in the U.S. is required
An associate degree in Computer Science or a related field is preferred
Two or more years of desktop support experience and the ability to obtain and maintain a DoD Secret security clearance are preferred

Job Responsibility

Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards
Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices
Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up
Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes
Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms
Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness
Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided
Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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On-site technical support analyst

Job Description

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