On-site technical support analyst Job at NTT DATA (Dallas)

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a long-...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Level 2 desktop support roles
Strong knowledge of computer hardware, including Dell technologies
Proficiency in Active Directory administration and troubleshooting
Familiarity with Apple devices and their operating systems
Experience with backup technologies and data protection strategies
Ability to manage configuration systems effectively
Excellent communication and problem-solving skills
Ability to work fully on-site in Phoenix, Arizona.

Job Responsibility

Provide Level 2 desktop support to resolve technical issues efficiently and effectively
Manage and respond to 5-20 tickets daily, supporting approximately 200 users
Offer remote support for users as required, ensuring timely solutions
Diagnose and repair computer hardware, including Dell devices and peripherals
Administer and troubleshoot Active Directory accounts and permissions
Support Apple devices, including configuration and maintenance
Implement and manage backup technologies to ensure data integrity
Maintain and update configuration management systems to track IT assets and changes
Deliver exceptional customer service by communicating clearly and professionally with end users.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Help Desk Analyst

We are looking for a motivated and skilled Help Desk Analyst to join our team in...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in help desk or technical support roles
Proficiency in Windows operating systems and Office 365 applications
Familiarity with basic networking concepts and troubleshooting tools
Strong communication skills with a focus on providing excellent customer service
Ability to handle multiple tasks, prioritize effectively, and remain composed under pressure

Job Responsibility

Offer first-level technical support for issues related to hardware, software, networks, and user accounts
Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications
Manage support tickets from initiation to resolution, maintaining clear and timely communication with users
Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions
Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary
Install, configure, and maintain IT equipment, including workstations and peripherals
Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency
Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed
Collaborate with system and network teams to address escalated issues effectively

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...

Location

United States , Austin

Salary:

Not provided

Clear

Expiration Date

Until further notice

Requirements

2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
Experience working within ITSM tools and managing tickets, documentation, and SLA’s
Works well under pressure
Self-starter with an “owners mentality”
Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation

Job Responsibility

Provide remote troubleshooting for devices with airport operations personnel
Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users

What we offer

15 days Paid Time Off for Full-Time Team Members, increasing with time in service
Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
Backup childcare and eldercare through Care.com
Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
Emotional Well-Being Assistance
401k Retirement Plan with company match
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
$100 monthly wellness stipend for health and fitness-related expenses

Fulltime

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Service Desk Analyst

You’ll be joining us as a key member of the IT team, providing technical support...

Location

United Kingdom , St. Ives

Salary:

32000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience providing technical support in a corporate environment
Proficiency in troubleshooting hardware, software, and network issues
Familiarity with ServiceNow, Microsoft 365, Azure, Endpoint Manager (Intune), and Active Directory
A basic understanding of network and server infrastructure
Proficiency in telephone support
Site based in St. Ives, Cambridgeshire with very occasional UK travel as required

Job Responsibility

Providing technical support to on-site and remote colleagues, efficiently resolving IT issues
Installing, configuring, and maintaining hardware, software, and peripherals
Managing IT systems including ServiceNow, Microsoft 365, Azure, Intune, Citrix, and RingCentral telephony
Building and deploying computers in line with company standards
Managing user accounts and permissions in Active Directory and Entra
Documenting and updating IT processes, procedures, and knowledge base articles
Collaborating with external vendors to troubleshoot complex issues
Implementing and enforcing hardware, software, and network security protocols
Participating in IT projects with technical input
Assisting with malware and antivirus management

What we offer

Competitive Salary
a modern office in beautiful surroundings
Free Parking
25 Days' Holiday (Plus 8 Days Public Holiday)
Option To Buy Or Sell Holiday
Company Pension
Life Assurance
Enhanced Maternity, Paternity & Adoption Pay
Free Conveyancing Legals
GP 24-hour service

Fulltime

IT Technical Analyst

This contract-to-hire role will serve as the primary onsite IT presence, providi...

Location

United States , Norwalk

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting users in a manufacturing or production environment
Proficiency with O365, Active Directory, and SCCM
Strong organizational skills and ability to prioritize independently
2+ years of IT support or technical analyst experience
Technical degree, certifications, or equivalent hands-on experience preferred
Strong communication, customer service, and problem-solving skills

Job Responsibility

Provide on-site and remote IT support for office and manufacturing users
Act as the primary IT contact for multiple Iowa locations, maintaining regular on-site presence
Manage and resolve service requests and incidents through the ticketing system
Support deployment, configuration, and maintenance of end-user devices
Troubleshoot hardware, software, and access issues with urgency and ownership
Collaborate with IT managers and distributed teams to ensure consistent support
Document issues, solutions, and follow established IT policies and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Analyst

We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasan...

Location

United States , Mt. Pleasant

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in help desk or desktop support roles
Strong knowledge of Active Directory and its functionalities
Proficiency in troubleshooting Microsoft Windows operating systems
Minimum of 3 years of IT experience hands-on, with a preference for Microsoft/CompTIA certifications
Ability to manage service desk tickets efficiently and with attention to detail
Basic understanding of networking concepts and troubleshooting techniques
Excellent communication skills with a team-oriented mindset
Self-motivated and eager to learn new technologies and processes
Comfortable working in field environments, including climbing stairs and handling machinery
Be capable to climb heights on a ladder to reach high-up machinery (100+ feet)

Job Responsibility

Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues
Troubleshoot and resolve hardware, software, and printer-related problems effectively
Manage and prioritize service desk tickets, ensuring timely resolution of technical issues
Perform regular field visits to remote terminals, supporting equipment and systems on-site
Collaborate with team members to address IT concerns and improve operational efficiency
Handle basic networking troubleshooting tasks, ensuring system connectivity and performance
Maintain and update documentation related to IT processes and solutions
Support end-users by delivering clear instructions and guidance on technical matters
Conduct equipment inspections that may require climbing stairs or working at heights

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

On-site technical support analyst

NTT DATA

Location:
United States of America , Dallas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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Location:United States of America , Dallas

Category:IT - Administration

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 25, 2026

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