On-site technical support analyst Job at NTT DATA (Dallas)

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a long-...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Level 2 desktop support roles
Strong knowledge of computer hardware, including Dell technologies
Proficiency in Active Directory administration and troubleshooting
Familiarity with Apple devices and their operating systems
Experience with backup technologies and data protection strategies
Ability to manage configuration systems effectively
Excellent communication and problem-solving skills
Ability to work fully on-site in Phoenix, Arizona.

Job Responsibility

Provide Level 2 desktop support to resolve technical issues efficiently and effectively
Manage and respond to 5-20 tickets daily, supporting approximately 200 users
Offer remote support for users as required, ensuring timely solutions
Diagnose and repair computer hardware, including Dell devices and peripherals
Administer and troubleshoot Active Directory accounts and permissions
Support Apple devices, including configuration and maintenance
Implement and manage backup technologies to ensure data integrity
Maintain and update configuration management systems to track IT assets and changes
Deliver exceptional customer service by communicating clearly and professionally with end users.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Help Desk Analyst

We are looking for a motivated and skilled Help Desk Analyst to join our team in...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in help desk or technical support roles
Proficiency in Windows operating systems and Office 365 applications
Familiarity with basic networking concepts and troubleshooting tools
Strong communication skills with a focus on providing excellent customer service
Ability to handle multiple tasks, prioritize effectively, and remain composed under pressure

Job Responsibility

Offer first-level technical support for issues related to hardware, software, networks, and user accounts
Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications
Manage support tickets from initiation to resolution, maintaining clear and timely communication with users
Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions
Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary
Install, configure, and maintain IT equipment, including workstations and peripherals
Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency
Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed
Collaborate with system and network teams to address escalated issues effectively

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

IT Senior Service Desk Analyst

BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Anal...

Location

United Kingdom , Liverpool

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

Extensive customer service experience, both remote and face-to-face
Proven experience with incident management systems (e.g., ServiceNow)
Minimum 3 years’ experience in 1st and 2nd line IT support
Excellent communication skills, both written and verbal
Strong task ownership and prioritisation skills
Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams

Job Responsibility

Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements
Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required
Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration
Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues
Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development
Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible
Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests
Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively
Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities
Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...

Location

United States , Austin

Salary:

Not provided

Clear

Expiration Date

Until further notice

Requirements

2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
Experience working within ITSM tools and managing tickets, documentation, and SLA’s
Works well under pressure
Self-starter with an “owners mentality”
Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation

Job Responsibility

Provide remote troubleshooting for devices with airport operations personnel
Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users

What we offer

15 days Paid Time Off for Full-Time Team Members, increasing with time in service
Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
Backup childcare and eldercare through Care.com
Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
Emotional Well-Being Assistance
401k Retirement Plan with company match
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
$100 monthly wellness stipend for health and fitness-related expenses

Fulltime

Systems Analyst

We are seeking a Systems Analyst for a six-month contract with the possibility o...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

January 31, 2026

Requirements

Experience supporting and deploying enterprise systems, particularly related to cloud and virtualization technologies (Intune, Hyper-V, Azure)
Proven ability to manage and execute server upgrades and operating system migrations
Knowledge of IT asset disposal processes and procedures for decommissioned servers
Strong technical skills in systems administration and infrastructure support
Excellent problem-solving and communication skills to work effectively with technical teams and stakeholders
Ability to work effectively in a full-time, on-site environment

Job Responsibility

Provide technical support and expertise for key projects, including the Microsoft Intune project and the Hyper-V project
Coordinate and execute server upgrades for systems running outdated operating systems
Manage the disposal process for decommissioned server assets
Contribute to upcoming Azure-related projects and infrastructure tasks
Assist with the ongoing maintenance and support of the Hyper-V infrastructure
Collaborate with the IT team to support broader organizational transformation initiatives

What we offer

Play a central role in critical organizational modernization initiatives
Opportunity to gain hands-on experience with Microsoft Intune, Hyper-V, and Azure
Work in a focused, on-site environment for direct team collaboration
Potential for contract renewal

Fulltime

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Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Contract Tier 1 Helpdesk Analyst

Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's I...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory
Strong communication and customer service skills
Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications
Proficiency in troubleshooting and problem-solving
Excellent interpersonal skills and a customer-oriented approach
IT-related certifications (e.g., CompTIA A+) are a plus
Ability to follow processes and procedures while adapting to changing user needs

Job Responsibility

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues
Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems
Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals
Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures
Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference
User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant
Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution
Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

On-site technical support analyst

NTT DATA

Location:
United States of America , Dallas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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Location:United States of America , Dallas

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 25, 2026

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