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Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. Use this job if the position is combining several nonexempt functions. This position works more than 50% of the time at the customer location.
Job Responsibility:
Provides excellent customer service that will enhance the relationship and lead to ongoing sales
May act as a lead/mentor to other employees
Performs one or more of the following support functions primarily at a customer location that include, but are not limited to, ART, VMI, driving, delivery, crib attendant, storeroom work and/or customer service
Performs other duties as assigned
Requirements:
High school diploma or GED
Three (3) to five (5) years of related experience or an equivalent combination
Reliability, organization and attention to detail
Industry experience required
Product knowledge from previous warehouse experience is preferred
Customer service and communication skills
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet
May need to be certified to operate a forklift
Valid driver’s license and good driving record
Nice to have:
Product knowledge from previous warehouse experience