On-Site Support Engineer, Sopra Steria

On-Site Support Engineer

Sopra Steria

Location:
Belgium, Flanders/Brussels

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a On-Site Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. With more than 51.000 colleagues in nearly 30 countries, we rank as Europe’s leading digital solutions provider.

Job Responsibility:

Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox
Follow-up tickets in ticketing system
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support

Requirements:

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
3 - 5 years of experience in providing first-line and second-line IT support
Strong experience with Intune, MDM, ServiceNow, Active Directory, CMDM, laptop staging, Teams, SharePoint, O365 products, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

What we offer:

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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