On-site Support Engineer Job at Sopra Steria (Liege, Brussels & Ghent)

VIP On-Site IT Support Engineer

As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and re...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
2-4 years of experience in providing first-line or second-line IT support
Excellent soft skills (empathy, team spirit & excellent communication skills)
Know how to handle critical situations
Able to communicate to management level (C-level)
Stress-resilient
Good written skills
Pro-active approach
Customer first mindset
Excellent knowledge of M365 applications (especially Outlook)

Job Responsibility

Handle IT problems on-site
Respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Be the SPOC for the VIP-community
Follow-up of all issues from A to Z (until resolution)
Be available and flexible in case of incidents
On-site permanence during large events/meetings
Meeting Room support
Pro-active checks of Meeting Centers
Performing advanced software troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues)
Laptop swaps

What we offer

Company car or mobility budget
Laptop, phone & phone subscription
Competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Flexible working arrangement

Fulltime

On-Site IT Support Engineer

As a On-Site IT Support Engineer, you will handle IT problems on-site and respon...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
3 - 5 years of experience in providing first-line and second-line IT support
Strong experience with Intune, MDM, ServiceNow, Active Directory, CMDM, laptop staging, Teams, SharePoint, O365 products, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

Job Responsibility

Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox
Follow-up tickets in ticketing system
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

IT Support Engineer

社名非公開職種その他　技術系（IT・Web・通信系）業務内容 International Environment

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

February 22, 2027

Requirements

IT Desktop / Laptop support
5+ experience in IT Support Desk systems (Service desk or On-site IT Support)
Prior experience working with outsourced and offshore teams

Job Responsibility

International Environment

What we offer

健康保険,厚生年金保険,介護保険,雇用保険
日曜日,土曜日,祝日

Fulltime

On-Site Engineer

BlueWater is seeking an On-site Engineer to provide technical analysis and suppo...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

BlueWater Federal Solutions

Expiration Date

Until further notice

Requirements

5+ years of experience in systems administration, Tactical Combat Operations, and GCCS
Must have an active Secret clearance
Experience working in the CENTCOM AOR with partners and a good understanding of cultural differences and norms
Prior hands-on experience with Global Command and Control System - Joint (GCCS-J)
Strong knowledge of Server Operating Systems
Knowledge of Microsoft Active Directory (AD) for user and groups
Knowledge of virtualization concepts and products (VMware, Hyper V)
Knowledge of current Microsoft Operating Systems (Server & Workstation)
Familiarity with Oracle/Sybase/Postgres database maintenance
Familiarity with Java application servers (Tomcat, JBoss)

Job Responsibility

Configuration and implementation of the SEWS GCCS-J software and systems, GCCS-J courseware development, providing SEWS specific GCCS-J Operator training to US and FMS personnel
In conjunction with the contract staff provide 24/7 on-call Tier 2 system supporting remote users, to identify and resolve hardware, software, and communication issues, document solutions, and develop recommendations to reduce the frequency of repairs
Maintain operational status of SEWS GCCS-J suite across several sites in the country of assignment
Maintain site network and data transport architecture to ensure timely delivery of data from CONUS to all sites
Configuration and implementation of the SEWS software and systems to include relevant system administration functions
Perform SEWS system troubleshooting with reach back support from SEWS CONUS for more complex irregularity issue resolution
Act as liaison between SEWS program office, contractors and local customers to assist planning of sustainment trips by CONUS personnel
Maintain Situational awareness of theater/country specific issues which could impact operations and travel
Collaborating with SEWS contractor and government personnel to plan routine and emergency trips
Respond to system outages to ensure issues are resolved per contract requirements

What we offer

Residence and local transportation will be provided by the SEWS program and be local to the main work location

Desktop Support Engineer

We are currently seeking an experienced Desktop Support Engineer to provide onsi...

Location

Australia , Port Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
Strong operational support with some field experience
Solid Active Directory knowledge and experience
Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
Some knowledge and experience with Citrix and Fortinet
Knowledge of Backup Solutions – Datto
Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
Awareness of ITIL best practice methodology
Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

Job Responsibility

Daily technical support activities for desktops, laptop, and printers
Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
Setup new desktops by installing operating systems, software, and associated peripherals
Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
Conduct break-fix or replacement of endpoints when needed
Conduct data and phone patching
Work with Application Vendors in resolving incidents and requests raised by the end-users
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures

What we offer

Help with Career progression
Paid Training
Diverse and challenging work
Competitive salary package
Access to corporate rewards programs

Fulltime

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...

Location

United States , Seattle

Salary:

163500.00 - 262700.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
7+ years of experience in technical support, with a significant focus on supporting executive-level clients
Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Experience with IT security best practices and protocols

Job Responsibility

Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
Proactively anticipate and address potential technical issues before they impact executive productivity
Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
Provide remote support using various tools and technologies
Travel occasionally to provide on-site support as needed
Maintain a high level of confidentiality and discretion regarding sensitive information
Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

IT Support Engineer I

The overall performance objective of the Support Engineer I is to provide the be...

Location

United States , Lafayette; San Francisco Bay Area

Salary:

60000.00 - 70000.00 USD / Year

Xantrion

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year university or equivalent experience (not required)
Technical certificates are a plus
Basic diagnostic and analytical skills
Basic competency in the use and troubleshooting of MS Office products
Experience using Windows 7, 10, and/or Mac OS
Basic computer literacy across both hardware and software
Ability to be proactive and able to take direction and establish ownership of issues through resolution
Positive attitude
Strong written, oral, and interpersonal communication skills
Strong telephone presence with organized follow-up skills

Job Responsibility

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography
Provide excellent customer service to Xantrion’s client base
Provide technical support as assigned for issues related to computer systems, software, and hardware
Log and track support requests in ConnectWise
Prioritize and/or escalate tickets as required to ensure customer satisfaction
Brief customers, as well as management, on the status of current resolution efforts
Work with third party support providers when necessary
Follow up with customers to ensure an issue has been resolved
Submit semi-monthly timesheet and expense reports

What we offer

100% of medical, dental, and vision for you and your family
401K with company match up to 4% of salary
Certification reimbursement and annual training budget
17 Days PTO per year in addition to paid training days
Bonuses for referring new clients or employees
If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance

Fulltime

Support Engineer

As a Support Engineer, you will handle IT requests and incidents, provide techni...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
Experience in providing first-line and/or second-line IT support is a big plus
Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals
Experience with installation, troubleshooting, and repairs
Familiarity with common operating systems (Windows, macOS, Linux)
Knowledge of basic commands, user management, file systems, and updates
Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues
Experience in troubleshooting common IT issues, such as system crashes, software malfunctions, or internet connectivity problems
Ability to communicate technical issues to non-technical users in a clear and friendly manner
Experience with service desk- and remote tools (e.g. ServiceNow, Jira)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Analyze and resolve requests, keeping end users and colleagues informed
Liaise with System Engineers for further escalations related to infrastructure or application issues
Contribute to building a Knowledge Base and actively share your knowledge
Provide support for Sopra Steria companies across various sites in BeLux region
Occasionally provide on-site support at remote locations.

What we offer

A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Opportunity to connect with fellow colleagues at various team events.

Fulltime

On-site Support Engineer

Sopra Steria

Location:
Belgium , Liege, Brussels & Ghent

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 28, 2025

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