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Unox Mexico, market leader in the production of high-end ovens, certified as Great Place to Work® in Mexico for the second consecutive year and as Best Workplace™ since 2024, is looking for a On Site & Service Trainer to join the Unox Mexico Service Team. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services.
Job Responsibility:
Provide an excellent first level service support to UNOX service network in Monterrey and the north of the country
Create and deliver training courses and mentoring to the entire global network of service partners in Mexico by conducting classroom trainings, seminars and interactive courses and by providing mentoring and training at the installation site of UNOX customers
Audit of the activities and performances of our service partners by conducting visits at the installation sites handled by the service partners
Repair UNOX equipment
Install UNOX equipment and train the customers on how to use it
Make detailed and complete reports of the problems found in the field
Provide service and customer support during field visits or dispatches
Follow all company’s filed procedures and protocols
Identify the root cause of the failure of UNOX equipment
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Arrange training and development programs based on the needs of UNOX service partners
Schedule and provide regular training sessions and classes for UNOX service partners
Modify training material based on quality monitoring trends, additions, updates and changes according to the UNOX service academy team in UNOX HQ
Maintain updated records of training
Develop and improve the service network in the north of Mexico
Requirements:
Bachelor’s degree in engineering: electrical/electronic/mechanical
3+ years of experience in maintaining food equipment and delivering training
Availability to travel within the north of Mexico
Communication skills
Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
Confidence, patience, politeness, tact and diplomacy
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