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On-Site Service Representative

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W. W. Grainger

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Location:
United States , ANNISTON ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

23.00 USD / Hour
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Job Description:

The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Job Responsibility:

  • Service multiple customer locations
  • Receive and stock purchased product in designated customer locations
  • Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
  • Gain knowledge of Grainger's offer to help improve orders through system integration
  • Resolve customer problems promptly to retain and promote customer loyalty
  • Follow designated route defined by routing software tools and maintain route guides
  • Identify continuous improvement opportunities in productivity, process, and cycle time
  • Comply with safety and inspection requirements of the facility where the service is being provided
  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
  • Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

Requirements:

  • 3 years' experience in selling or service environment
  • High School Diploma or equivalent
  • Customer service and sales growth oriented
  • Collaboration and problem-solving skills
  • Handle different technical and operational issues
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance
What we offer:
  • Medical, dental, vision, and life insurance coverage starts on day one of employment
  • Access to up to 50% of your paycheck based on hours worked before payday
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, parental leave, and other benefits
  • Safety shoes provided (where applicable)

Additional Information:

Job Posted:
December 24, 2025

Employment Type:
Parttime
Work Type:
On-site work
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