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W. W. Grainger Logo W. W. Grainger · Customer Service

On-Site Service Representative Part-Time

United States, San Bernardino and Redlands Employment contract 21.00 - 26.00 USD / Hour · Job Posted June 15, 2026
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Job Description

We're hiring a part-time (min 20 hours per week) On-Site Service Representative for our San Bernardino and Redlands Area route. The working hours are between Monday-Friday 7am-3pm – with a minimum of 20 hours a week. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Job Responsibility

  • Service multiple customer locations
  • Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
  • Resolve customer problems promptly to retain and promote customer loyalty
  • Follow designated route defined by routing software tools and maintain route guides
  • Identify continuous improvement opportunities in productivity, process, and cycle time
  • Comply with safety and inspection requirements of the facility where the service is being provided
  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Requirements

  • 3 years' experience in selling or service environment
  • High School Diploma or equivalent
  • Ability to lift 25 to 60lbs and/ or work in difficult positions
  • Collaboration and problem-solving skills
  • Handle different technical and operational issues
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance

What we offer

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
  • 6 free sessions each year with a licensed therapist
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
  • 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts
  • Tuition reimbursement
  • Student loan refinancing
  • Free access to financial counseling, education, and tools
  • Maternity support programs
  • Nursing benefits
  • Up to 14 weeks paid leave for birth parents
  • Up to 4 weeks paid leave for non-birth parents
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