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On-site senior customer service representative

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Genuine Parts Company

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Location:
United States , Waco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

Job Responsibility:

  • Orders items to ensure appropriate inventory levels are maintained for Consignment customers
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
  • Ensures identification and sale of Motion Industries’ assets
  • Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
  • Proactively generates sales by actively promoting Motion Industries’ products to existing customers
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • May handle customer returns
  • May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders
  • Routinely interacts with customers to obtain and fulfills orders correctly
  • Interacts with suppliers as necessary to obtain pricing for items
  • Partners with Account Representatives to ensure customer satisfaction
  • May assist customer by troubleshooting via telephone or email and identifying correct part
  • Attends training sessions regularly to continue professional growth and development
  • Performs other duties as assigned
  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)

Requirements:

  • High school diploma or GED
  • Customer service and communication skills
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
  • Good driving record
  • Reliability, organization, and attention to detail
What we offer:
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay

Additional Information:

Job Posted:
March 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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