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Alliance Automotive UK LV Ltd Logo Alliance Automotive UK LV Ltd · Customer Service

On-site senior customer service representative

United States, Chattanooga · Job Posted February 21, 2026
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Job Description

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

Job Responsibility

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in
  • Orders items to ensure appropriate inventory levels are maintained for Consignment customers
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
  • Influences Gross Profit through negotiating sale price and purchase price within parameters
  • Proactively generates sales by actively promoting products to existing customers
  • Expedites backorders
  • Acts as mentor/lead to lower level employees
  • May act as subject matter expert on multiple products
  • May act as back-up for Operations Manager
  • May pull inventory and prepare order for shipment
  • May handle customer returns
  • May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order
  • May adjust non-contract customer pricing based on competition while maximizing profit
  • Minimizes Branch freight cost by determining the most cost effective method to fulfill orders
  • Routinely interacts with customers to obtain and fulfill orders correctly
  • Interacts with suppliers as necessary to obtain pricing
  • Partners with Account Representatives to ensure customer satisfaction
  • May assist customer by troubleshooting and identifying correct part
  • Attends training sessions regularly to continue professional growth and development

Requirements

  • High school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail
  • Customer service and communication skills
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating via email, using business systems and searching for products on the internet
  • Good driving record

What we offer

  • Healthcare coverage options
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
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