On-Site Senior CSR Job at Genuine Parts Company (Greenville)

Job Description

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

Job Responsibility

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
Ensures identification and sale of Motion Industries’ assets
In some cases may have to locate a product
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers
Expedites backorders
Acts as mentor/lead to lower level employees
May act as subject matter expert on multiple products
May act as back-up for Operations Manager
May pull inventory and prepare order for shipment to customer
May handle customer returns
May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders
Routinely interacts with customers to obtain and fulfill orders correctly
Interacts with suppliers as necessary to obtain pricing for items
Partners with Account Representatives to ensure customer satisfaction
May assist customer by troubleshooting via telephone or email and identifying correct part
Attends training sessions regularly to continue professional growth and development
Performs other duties as assigned

Requirements

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Customer service and communication skills required
Ability to multi-task and time management skills required
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Good driving record required

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation pay
sick pay
holiday pay

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On-Site Senior CSR

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