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Associa Logo Associa · Construction

On-Site Resident Manager

United States, Issaquah Employment contract 18.00 - 23.00 USD / Hour · Job Posted June 04, 2026
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Job Description

Associa is seeking a capable and proactive On-Site Resident Manager to oversee day-to-day property operations, coordinate maintenance activities, and serve as the primary on-site liaison for residents, vendors, and the Board of Directors. This is a hands-on, highly visible role that combines light maintenance responsibilities with coordination, communication, and problem-solving. The Resident Manager plays a key role in maintaining the property, supporting projects, and fostering a well-managed, respectful community environment. The ideal candidate is highly organized, communicates effectively with a wide range of personalities, and takes ownership of issues from start to finish.

Job Responsibility

  • Perform light maintenance and minor repairs as appropriate (e.g., basic fixes, adjustments, small installations)
  • Support general upkeep of common areas, which may include tasks such as cleaning, vacuuming, and maintaining overall appearance
  • Proactively address small issues before they become larger problems
  • Use judgment to determine when to complete tasks directly versus coordinating with vendors to ensure timely and cost-effective solutions
  • Perform and coordinate maintenance, repairs, equipment installation, and preventative maintenance
  • Create and follow preventive maintenance schedules
  • Inspect and evaluate buildings, grounds, and related systems regularly
  • Ensure all work is completed safely and in compliance with applicable codes and regulations
  • Purchase and manage maintenance supplies, tools, and equipment
  • Coordinate with outside contractors for repairs, maintenance, and improvements
  • Monitor quality and completion of vendor work
  • Assist in tracking scope, timelines, and follow-up for ongoing work
  • Assist with coordination of larger maintenance and capital improvement projects
  • Support communication between contractors, management, and the Board
  • Help identify issues early and ensure timely resolution
  • Serve as the primary on-site point of contact for residents
  • Respond to questions and concerns in a professional and timely manner
  • Help de-escalate conflicts and support positive community interactions
  • Support implementation of Board decisions and priorities
  • Provide on-the-ground insight into property conditions and needs
  • Coordinate with the Association’s management company to ensure alignment and follow-through

Requirements

  • Valid Driver's License
  • Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of OSHA worksite and personal safety requirements
  • Knowledge of State or local governmental safety requirements
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Knowledge of company policies, procedures and forms
  • Time management and time critical prioritization skills
  • Self-motivated, proactive, detail oriented and a team player

Nice to have

  • Experience in condominium, HOA, facilities or property management, or similar experience
  • Experience coordinating vendors or supporting capital improvement projects
  • Familiarity with property management software/tools

What we offer

  • Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours
  • Sick accrual is available for employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
  • 401(k) offered
  • 9 paid holidays
  • Medical, dental and vision offered
  • Short- and long-term disability and voluntary insurance options
  • World-Class Training
  • Individual and Branch Achievement Bonuses
  • CAI (Community Association Industry) Course/Designation Assistance
  • Employee Referral Bonus Program
  • Wellness Incentives
  • On-site housing included (2-bedroom condominium unit
  • utilities covered)
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