On-Site Resident Manager Job at Associa (Issaquah)

Job Description

Associa is seeking a capable and proactive On-Site Resident Manager to oversee day-to-day property operations, coordinate maintenance activities, and serve as the primary on-site liaison for residents, vendors, and the Board of Directors. This is a hands-on, highly visible role that combines light maintenance responsibilities with coordination, communication, and problem-solving. The Resident Manager plays a key role in maintaining the property, supporting projects, and fostering a well-managed, respectful community environment. The ideal candidate is highly organized, communicates effectively with a wide range of personalities, and takes ownership of issues from start to finish.

Job Responsibility

Perform light maintenance and minor repairs as appropriate (e.g., basic fixes, adjustments, small installations)
Support general upkeep of common areas, which may include tasks such as cleaning, vacuuming, and maintaining overall appearance
Proactively address small issues before they become larger problems
Use judgment to determine when to complete tasks directly versus coordinating with vendors to ensure timely and cost-effective solutions
Perform and coordinate maintenance, repairs, equipment installation, and preventative maintenance
Create and follow preventive maintenance schedules
Inspect and evaluate buildings, grounds, and related systems regularly
Ensure all work is completed safely and in compliance with applicable codes and regulations
Purchase and manage maintenance supplies, tools, and equipment
Coordinate with outside contractors for repairs, maintenance, and improvements
Monitor quality and completion of vendor work
Assist in tracking scope, timelines, and follow-up for ongoing work
Assist with coordination of larger maintenance and capital improvement projects
Support communication between contractors, management, and the Board
Help identify issues early and ensure timely resolution
Serve as the primary on-site point of contact for residents
Respond to questions and concerns in a professional and timely manner
Help de-escalate conflicts and support positive community interactions
Support implementation of Board decisions and priorities
Provide on-the-ground insight into property conditions and needs
Coordinate with the Association’s management company to ensure alignment and follow-through

Requirements

Valid Driver's License
Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of OSHA worksite and personal safety requirements
Knowledge of State or local governmental safety requirements
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Knowledge of company policies, procedures and forms
Time management and time critical prioritization skills
Self-motivated, proactive, detail oriented and a team player

Nice to have

Experience in condominium, HOA, facilities or property management, or similar experience
Experience coordinating vendors or supporting capital improvement projects
Familiarity with property management software/tools

What we offer

Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours
Sick accrual is available for employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
401(k) offered
9 paid holidays
Medical, dental and vision offered
Short- and long-term disability and voluntary insurance options
World-Class Training
Individual and Branch Achievement Bonuses
CAI (Community Association Industry) Course/Designation Assistance
Employee Referral Bonus Program
Wellness Incentives
On-site housing included (2-bedroom condominium unit
utilities covered)

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On-Site Resident Manager

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