This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a dynamic and experienced On-Site Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills.
Job Responsibility:
Build and maintain strong, positive relationships with key client stakeholders
Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly
Act as the main point of contact between the client and the agency, ensuring client needs are understood and met
Oversee daily workforce operations to ensure KPIs (e.g., attendance, quality, and productivity) are consistently met
Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement
Implement continuous improvement initiatives to optimise productivity and reduce attrition
Ensure accurate and timely processing of payroll for temporary workers
Manage compliance with relevant labour laws, including working time regulations, health and safety, and wage guidelines
Address any payroll or compliance issues as they arise
Proactively address any issues related to recruitment, performance, or client expectations
Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations
Requirements:
Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector
Experience working within the e-commerce or logistics sectors is desirable
Strong leadership and team management skills, with the ability to motivate and guide a diverse team
Excellent communication and interpersonal skills, with the ability to build strong client relationships
Solid understanding of payroll and HR processes, along with knowledge of labour regulations
Knowledge of recruitment technology and management software is desirable
Strong analytical and reporting skills, with a focus on delivering results
Ability to thrive in a fast-paced, high-volume environment
Nice to have:
Experience working within the e-commerce or logistics sectors
Knowledge of recruitment technology and management software
What we offer:
Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years)
Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days
Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents
Enhanced Maternity & Paternity Pay to support your family journey
Life Assurance Cover for peace of mind (after 1 year of service)
Medicash Health Plans to support your wellbeing (after 1 year of service)
Salary Sacrifice Pension Scheme with Penfold, to help secure your future
Mental Health Support through our partner Therapy Chat
Sabbatical Scheme to recharge and refocus
Cycle to Work Scheme for an eco-friendly commute
Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups