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On-site manager

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InStaff

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Location:
United Kingdom , Hounslow

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Contract Type:
Not provided

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Salary:

35000.00 GBP / Year

Job Description:

We are seeking a dynamic and experienced On-Site Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills.

Job Responsibility:

  • Build and maintain strong, positive relationships with key client stakeholders
  • Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly
  • Act as the main point of contact between the client and the agency, ensuring client needs are understood and met
  • Oversee daily workforce operations to ensure KPIs (e.g., attendance, quality, and productivity) are consistently met
  • Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement
  • Implement continuous improvement initiatives to optimise productivity and reduce attrition
  • Ensure accurate and timely processing of payroll for temporary workers
  • Manage compliance with relevant labour laws, including working time regulations, health and safety, and wage guidelines
  • Address any payroll or compliance issues as they arise
  • Proactively address any issues related to recruitment, performance, or client expectations
  • Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations

Requirements:

  • Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector
  • Experience working within the e-commerce or logistics sectors is desirable
  • Strong leadership and team management skills, with the ability to motivate and guide a diverse team
  • Excellent communication and interpersonal skills, with the ability to build strong client relationships
  • Solid understanding of payroll and HR processes, along with knowledge of labour regulations
  • Knowledge of recruitment technology and management software is desirable
  • Strong analytical and reporting skills, with a focus on delivering results
  • Ability to thrive in a fast-paced, high-volume environment

Nice to have:

  • Experience working within the e-commerce or logistics sectors
  • Knowledge of recruitment technology and management software
What we offer:
  • Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years)
  • Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days
  • Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents
  • Enhanced Maternity & Paternity Pay to support your family journey
  • Life Assurance Cover for peace of mind (after 1 year of service)
  • Medicash Health Plans to support your wellbeing (after 1 year of service)
  • Salary Sacrifice Pension Scheme with Penfold, to help secure your future
  • Mental Health Support through our partner Therapy Chat
  • Sabbatical Scheme to recharge and refocus
  • Cycle to Work Scheme for an eco-friendly commute
  • Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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