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On-site Intune Compute & MDM Technician

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NTT DATA

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Location:
Canada , Tiverton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

NTT Data Services is looking for an energetic fast learning and self-motivated candidate that has strong technical skill, able to work well with groups on a global level, and a consultative approach and problem-solving abilities to enable our business partners to operate more effectively. These candidates will be responsible for designing, testing, and implementing large enterprise-scale End User Compute based on Windows, Office 365, SCCM and Intune MDM.

Job Responsibility:

  • Analyze and understand our current workstation management environment
  • Manage user devices in our SCCM / MEM / Intune environment
  • Manage and update workstation configurations (image/AutoPilot)
  • Manage and implement new Policies in our Active Directory/Intune environment
  • Manage application deployments and their updates
  • Develop and deploy scripts for the complex configuration of Windows
  • Document the processes, structure and configuration put in place
  • Supports complex and modern end user computing solutions
  • Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals
  • Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
  • Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks
  • Creates and updates system documentation for operations, and support teams
  • Participates in multiple cross company projects and initiatives that impact the end user computing solutions and experiences
  • Must possess excellent organizational skills and demonstrate attention to detail
  • Ensure solutions and strategies are in alignment with up-to-date security standards
  • Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
  • Establish and maintain technology standards, templates, and technical documentation as necessary
  • Deploying monthly and priority Windows updates
  • Preparing new workstation and laptop images - 2 versions 1) remote and 2) on USB for IT field techs
  • interfaces the most with IT technicians - for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology
  • evaluates and approves peripheral hardware such as docking stations
  • Windows Operating System Patching – Weekly/Monthly/Yearly
  • Updating persistent VDI and floating VDI images/environments
  • assignment of VDIs when requested in tickets
  • Updating/validating firmware/drivers on devices and peripheral

Requirements:

  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Possess 3-8 years of relevant professional experience or equivalent combination of education/experience
  • Proven experience as an SCCM/Intune Engineer or similar role
  • Significant experience designing, developing and deploying PowerShell scripts in production environments
  • Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
  • Experience with endpoint security solutions and protocols
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively in an Information Technology, or a related field
  • In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
  • Familiarity with Microsoft 365 suite, Defender and integration with Intune
  • Ability to work collaboratively in a team-oriented environment
  • Continuous self-development via certifications and self-paced learning an asset
  • Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time
  • Previous experience with Azure Virtual Desktop or other VDI an asset
  • Familiarity with task sequences and imaging processes
  • Familiarity with PC hardware peripherals, and device driver/firmware update processes
  • Prior experience with Windows OS 10-11, policy administration
  • 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone
  • Responsible for complex testing and analysis of all elements of the computer systems
  • Analyzes and provides innovative solutions to system engineering and design projects
  • Represents the organization in front of critical audiences such as clients/customers/vendors/executives
  • Thorough understanding and management of customer business needs and expectations
  • Candidates must have exceptional customer service, problem solving, and communication skills
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as individual contributor
  • Strong organizational and documentation skills
  • Fast learner, flexible and able to work on multiple tasks
  • This position requires a valid Canadian Security Clearance

Nice to have:

  • Continuous self-development via certifications and self-paced learning an asset
  • Previous experience with Azure Virtual Desktop or other VDI an asset
  • Familiarity with task sequences and imaging processes
  • Familiarity with PC hardware peripherals, and device driver/firmware update processes

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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