On-site Intune Compute & MDM Technician Job at NTT DATA (Tiverton)

Job Description

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Job Responsibility

Analyze and understand our current workstation management environment
Manage user devices in our SCCM / MEM / Intune environment
Manage and update workstation configurations (image/AutoPilot)
Manage and implement new Policies in our Active Directory/Intune environment
Manage application deployments and their updates
Develop and deploy scripts for the complex configuration of Windows
Document the processes, structure and configuration put in place
Supports complex and modern end user computing solutions
Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals
Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks
Creates and updates system documentation for operations, and support teams
Participates in multiple cross company projects and initiatives that impact the end user computing solutions and experiences
Must possess excellent organizational skills and demonstrate attention to detail
Ensure solutions and strategies are in alignment with up-to-date security standards
Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
Establish and maintain technology standards, templates, and technical documentation as necessary
Deploying monthly and priority Windows updates
Preparing new workstation and laptop images - 2 versions 1) remote and 2) on USB for IT field techs
interfaces the most with IT technicians - for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology
evaluates and approves peripheral hardware such as docking stations
Windows Operating System Patching – Weekly/Monthly/Yearly
Updating persistent VDI and floating VDI images/environments
assignment of VDIs when requested in tickets
Updating/validating firmware/drivers on devices and peripheral

Requirements

Prior experience with Windows OS 10-11, policy administration
7 x 24 hour on-call support with primary working hours in the Canadian EST time zone
Responsible for complex testing and analysis of all elements of the computer systems
Analyzes and provides innovative solutions to system engineering and design projects
Represents the organization in front of critical audiences such as clients/customers/vendors/executives
Thorough understanding and management of customer business needs and expectations
Candidates must have exceptional customer service, problem solving, and communication skills
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Fast learner, flexible and able to work on multiple tasks
Bachelor's degree in computer science, Information Technology, or a related field
Possess 3-8 years of relevant professional experience or equivalent combination of education/experience
Proven experience as an SCCM/Intune Engineer or similar role
Significant experience designing, developing and deploying PowerShell scripts in production environments
Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
Experience with endpoint security solutions and protocols
Excellent problem-solving and communication skills
Ability to work collaboratively in an Information Technology, or a related field
In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
Familiarity with Microsoft 365 suite, Defender and integration with Intune
Ability to work collaboratively in a team-oriented environment
Continuous self-development via certifications and self-paced learning an asset
Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time
Previous experience with Azure Virtual Desktop or other VDI an asset
Familiarity with task sequences and imaging processes
Familiarity with PC hardware peripherals, and device driver/firmware update processes
This position requires a valid Canadian Security Clearance. Candidates can be guided through the application process for this clearance but must successfully obtain the clearance in order to fill the position.

Nice to have

Continuous self-development via certifications and self-paced learning
Previous experience with Azure Virtual Desktop or other VDI
Familiarity with task sequences and imaging processes
Familiarity with PC hardware peripherals, and device driver/firmware update processes

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