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On-site Customer Service Representative

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NAPA Auto Parts

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Location:
United States , Indianapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

Job Responsibility:

  • Ensures customer expectations are accurately determined and are fully met
  • Develop and broaden relationships within customer organization to fully understand needs and wants
  • Acting as the inside half of the sales team and ensuring transactions are error free
  • Providing guidance and advice to less experienced Customer Service Representatives
  • Performs other duties as assigned

Requirements:

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
  • Orders items to ensure appropriate inventory levels are maintained for Consignment customers
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
  • Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
  • Proactively generates sales by actively promoting Motion Industries’ products to existing customers
  • Acts as mentor/lead to lower level employees
  • May act as subject matter expert on multiple products
  • May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders
  • Interacts with suppliers as necessary to obtain pricing for items
  • Partners with Account Representatives to ensure customer satisfaction
  • May assist customer by troubleshooting via telephone or email and identifying correct part
  • Attends training sessions regularly to continue professional growth and development
What we offer:
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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