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Robert Half is seeking a personable, reliable, and detail-oriented On-Site Customer Service Representative to join a local team. In this role, you will serve as the first point of contact for customers, providing outstanding support and helping ensure a positive experience with products and services.
Job Responsibility:
Greet and assist customers in person, addressing inquiries and resolving issues in a timely and professional manner
manage incoming requests, process orders, and provide information about products, services, and policies
maintain accurate records of customer interactions and transactions
collaborate with team members and other departments to ensure customer satisfaction
escalate complex issues to the appropriate personnel when necessary
support administrative tasks as needed to ensure smooth on-site operations
Requirements:
High school diploma or equivalent required
associate degree preferred
previous experience in customer service, hospitality, or a related field
strong communication and problem-solving skills
ability to maintain professionalism and composure in fast-paced situations
proficient computer and data entry skills
must be able to work on site during scheduled hours