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Are you a bilingual communicator who thrives in a role that balances people skills with technical precision? We are looking for two dedicated Bilingual Customer Service Agents to join our Winnipeg team. This is a unique role designed for those who enjoy the energy of customer interaction but also value the focused, "heads-down" nature of offline data entry. Your mission: Simplify our customers' lives.
Job Responsibility:
Communication: Handle inbound and outbound calls in both French and English with clarity and professionalism
Technical Accuracy: Perform detailed offline data entry, ensuring 100% accuracy in our records
Problem Solving: Assess customer needs, provide solutions, and manage inquiries or complaints with a positive attitude
Multitasking: Seamlessly pivot between active call queues and critical documentation tasks
Requirements:
Bilingualism: High-level fluency in French and English (verbal and written) is mandatory
Precision: An "eagle eye" for detail
you take pride in the accuracy of your data entry
Versatility: The ability to multitask in a fast-paced environment while maintaining a high standard of work
Reliability: A strong work ethic and the ability to work fully on-site at our Winnipeg office
Tech Literacy: Comfortable navigating multiple software systems and quick to learn new tools
What we offer:
Competitive Pay: $19.50 per hour to start
Consistent Schedule: Guaranteed daytime hours (Mon–Fri) with your weekends free
Collaborative Culture: Work in a supportive, on-site environment where team synergy is a priority
Career Growth: Opportunities for professional development within a dynamic, growing setting