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On Duty Supervisor

United States, Southwest Arkansas · Job Posted February 20, 2026
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Job Description

Pafford Medical Services is accepting applications for On Duty Supervisors (ODS) for Southwest Arkansas. This is a hands on field supervisory position where the selected individual will lead day to day shift operations, support field EMS providers, respond to high priority 9-1-1 responses, and provide first Advanced Life Support (ALS) care utilizing a Quick Response Vehicle.

Job Responsibility

  • Responds to emergency assignments and provides exceptional treatment and care
  • Operates emergency vehicles in a safe and courteous manner
  • Performs supervisory, administrative, and managerial work in direct support of daily operations
  • Assists operations manager with staffing and deployment matters
  • Authors investigative briefs for employee injury, vehicle collisions, unusual occurrences and disciplinary matters
  • Coordinates delivery of exceptional emergency medical service treatment and care
  • Maintains direct oversight of day-to-day operational functions
  • Manages daily accountability of issued schedule II and IV medications
  • Performs personnel functions as directed
  • Provides direct supervision of on duty crews
  • Provides on-scene assistance to ground ambulance personnel
  • Ensures daily maintenance and cleanliness of facilities, vehicles and equipment
  • Oversees, guides, and mentors field operations staff
  • Supports and promotes Pafford EMS culture
  • Performs investigations of unusual occurrences
  • Takes active role in administration of disciplinary action
  • Maintains strict compliance with all Pafford Policies & Procedures
  • Maintains strict compliance with state and federal rules and regulations
  • May perform related duties or task as assigned

Requirements

  • Five (5) years of progressive work experience in emergency services
  • Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives
  • Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700
  • Excellent verbal and written communication skills
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines
  • Ability to work independently
  • Ability to safely and successfully perform essential job functions
  • Ability to maintain regular, punctual attendance
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, listen and speak clearly on telephone
  • Must possess visual acuity to prepare and analyze data

Nice to have

  • ICS 300 and 400 preferred
  • Proficiency with ZOLL RescueNet, Fleetio, NinthBrain Suites, and related programs and applications preferred

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