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On Duty Supervisor (ODS)

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Pafford EMS

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Location:
United States

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Pafford Medical Services is accepting applications from candidates for On Duty Supervisors (ODS) for Chicot County, Arkansas. Pafford intends to select a proven paramedic leader to perform the duties and responsibilities of this position. On Duty Supervisors (ODS) lead the day to day shift operations; support field EMS providers; respond to high priority 9-1-1 responses within the community. This is a hands on field supervisory position in which the selected individual will provide first Advanced Life Support (ALS) care utilizing a Quick Response Vehicle in conjunction with BLS and ALS transport ambulances.

Job Responsibility:

  • Responds to emergency assignments and provides exceptional treatment and care to those in need
  • Operates emergency vehicles in a safe and courteous manner
  • Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region
  • Assists operations manager with staffing and deployment matters, including but not limited to, shift swaps, callouts, vacation requests, etc
  • Authors’ investigative briefs for all matters of related to employee injury, vehicle collisions, unusual occurrences and disciplinary matters
  • Coordinates the delivery of exceptional emergency medical service treatment and care
  • Maintains direct oversight and responsibility for the day-to-day operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering
  • Manages daily accountability and reconciliation of issued schedule II and IV medications
  • Performs personnel functions as directed by the Operations Manager
  • Provides direct supervision of on duty crews and responds to requests for assistance as needed
  • Provides on-scene assistance to ground ambulance personnel as needed or when requested
  • Ensures the daily maintenance and cleanliness of all facilities, vehicles and equipment
  • Oversees, guides, and mentors field operations staff in the performance of their duties
  • Supports and promotes Pafford EMS culture throughout operation
  • Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department
  • Takes an active role in the administration of disciplinary action as need in compliance with defined policies, procedures, and directives
  • Maintains strict compliance with all Pafford Policies & Procedures
  • Maintains strict compliance with all rules and regulations set forth by the state and federal programs
  • May perform related duties or task as assigned

Requirements:

  • Five (5) years of progressive work experience in emergency services
  • Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives
  • Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700
  • ICS 300 and 400 preferred
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Proficiency with ZOLL RescueNet, Fleetio, NinthBrain Suites, and related programs and applications preferred
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, listen and speak clearly on telephone
  • Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading

Nice to have:

  • ICS 300
  • ICS 400
  • Proficiency with ZOLL RescueNet
  • Proficiency with Fleetio
  • Proficiency with NinthBrain Suites

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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