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On Duty Supervisor (ODS)

United States · Job Posted July 03, 2026
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Job Description

Pafford Medical Services is accepting applications from candidates for On Duty Supervisors (ODS) for Lee & Phillips Counties in Arkansas. Pafford intends to select a proven paramedic leader to perform the duties and responsibilities of this position. On Duty Supervisors (ODS) lead the day to day shift operations, support field EMS providers, respond to high priority 9-1-1 responses within the community. This is a hands on field supervisory position in which the selected individual will also take routine calls on a rotating shift.

Job Responsibility

  • Responds to emergency assignments and provides exceptional treatment and care to those in need
  • Operates emergency vehicles in a safe and courteous manner
  • Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region
  • Assists operations manager with staffing and deployment matters
  • Authors’ investigative briefs for all matters of related to employee injury, vehicle collisions, unusual occurrences and disciplinary matters
  • Coordinates the delivery of exceptional emergency medical service treatment and care
  • Maintains direct oversight and responsibility for the day-to-day operational functions of the emergency service program
  • Manages daily accountability and reconciliation of issued schedule II and IV medications
  • Performs personnel functions as directed by the Operations Manager
  • Provides direct supervision of on duty crews and responds to requests for assistance as needed
  • Provides on-scene assistance to ground ambulance personnel as needed or when requested
  • Ensures the daily maintenance and cleanliness of all facilities, vehicles and equipment
  • Oversees, guides, and mentors field operations staff in the performance of their duties
  • Supports and promotes Pafford EMS culture throughout operation
  • Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department
  • Takes an active role in the administration of disciplinary action as need in compliance with defined policies, procedures, and directives
  • Maintains strict compliance with all Pafford Policies & Procedures
  • Maintains strict compliance with all rules and regulations set forth by the state and federal programs
  • May perform related duties or task as assigned

Requirements

  • Five (5) years of progressive work experience in emergency services
  • Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives
  • Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, listen and speak clearly on telephone
  • Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading

Nice to have

  • ICS 300 and 400
  • Proficiency with ZOLL RescueNet, Fleetio, NinthBrain Suites, and related programs and applications
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