On-call massage therapist

• Set-up and maintain Spa including refreshments in pre-treatment and treatment areas
• Handle all guest interactions with the highest level of hospitality and professionalism
• accommodate special requests whenever possible
• resolve customer complaints
• assist customers in all inquiries in connection with Spa services
• Assist guests to their appointments as they relate to Spa services
• Adhere to the facial sequence of service when performing skincare treatments
• Ensure an adequate supply of all guest supplies and amenities within the treatment room and lounges and ensure immaculate presentation of these items
• Ensure treatment rooms are fully stocked with linen and supplies at all times
• Maintain clean work areas in Spa Dispensary and Staff Room
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided
• Adhere to Four Seasons standards and massage and body treatment sequences of service
• Properly prepare, operate and clean/sanitize all equipment in the treatment rooms and Spa areas
• Ensure compliance of daily, and opening/closing checklists by walking and ensuring all areas of treatment rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Work harmoniously and professionally with co-workers and supervisors

• High School education or equivalent experience
• Massage license is current as per California State Law
• CPR, First Aid Certified preferred
• Must possess valid US work authorization

CPR, First Aid Certified

• Commission on treatments and retail sales
• Complimentary Employee Meals
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• 401k Retirement Plans