On-Call Customer Service Representative Job at Robert Half (McLean)

Customer Service Representative

As a Customer Service Representative, you are the first point of contact for our...

Location

United States , Windsor

Salary:

26.73 USD / Hour

EVERSOURCE

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 1 year of previous experience helping customers in any capacity/line of work
The ability to speak Spanish is a plus
Must pass pre-employment skills testing and background check and drug screening
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Representatives are expected to be on-call and work extended hours as well as mandatory overtime
Must live in service territory
Must be bilingüe and speak English and Spanish fluently (from Spanish section)

Job Responsibility

Handle inbound interactions from customers
Listen to customer needs
Offer solutions to make customer experience exceptional
Manage customer interactions regarding bills, account changes, and storm support

What we offer

Medical
Dental
Vision
Education reimbursement
Retirement savings plans
Life and disability insurance
Paid time off
Opportunities to volunteer and give back to community
Training and career advancement
Overtime

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a team in St. Alban...

Location

United States , St. Albans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, order management, call center support, or a related field
Ability to work independently, evaluate issues effectively, and make sound decisions in a busy environment
Strong verbal and written communication skills, with the ability to remain composed and attentive during customer interactions
Proven ability to manage multiple tasks, meet deadlines, and stay organized in a high-volume setting
Collaborative mindset with strong interpersonal skills and a clear commitment to customer satisfaction
Proficiency with Microsoft Office and experience using business systems for order entry, account updates, and team coordination
Background in manufacturing or chemical distribution is helpful but not required
Flexibility to work overtime, respond to after-hours needs, or support on-call coverage when required

Job Responsibility

Manage customer orders from initial entry through completion, ensuring timely handling and accurate records throughout the process
Review order details carefully, including billing, shipping, pricing, quantities, and purchase order information, to confirm accuracy before fulfillment
Record customer-specific instructions, product updates, delivery preferences, pricing changes, and other account details in the appropriate systems
Partner with sales and cross-functional teams to support customer needs, resolve order-related issues, and help maintain smooth service operations
Communicate with customers and internal stakeholders regarding order status, changes, questions, and service concerns in a clear and timely manner
Support shared team workflows related to order intake and data entry, including assisting coworkers as volume and priorities shift
Investigate customer concerns and complaints, document findings, and work toward prompt, practical resolution
Process product returns according to established procedures and ensure all related documentation is completed accurately
Follow company policies, safety expectations, quality standards, and regulatory requirements in all daily customer service activities

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Customer Service Representative

This role focuses on ensuring exceptional customer experiences through effective...

Location

United States , Saint Albans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years' experience in customer service or a similar role, with a focus on order management
Background in chemical distribution or manufacturing is advantageous but not required
Strong problem-solving abilities and the capacity to work independently while making sound decisions
Exceptional interpersonal skills, with a commitment to collaboration and teamwork
Ability to thrive in a fast-paced environment, managing multiple tasks and meeting deadlines
Excellent written and verbal communication skills, demonstrating professionalism and clarity
Proficiency in Microsoft Office Suite and familiarity with customer management systems
Willingness to work overtime, handle on-call hours, or address after-hours customer needs

Job Responsibility

Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing
Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented
Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences
Provide support to sales staff by addressing inquiries and offering assistance while they are in the field
Communicate regularly with internal and external customers to address issues and provide updates
Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed
Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions
Document and resolve customer complaints effectively to maintain satisfaction and trust
Process product returns promptly while adhering to documented procedures and company policies
Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representati...

Location

United States , St. Albans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in customer service or a related field
Experience in chemical distribution or manufacturing is a plus
Strong problem-solving skills and the ability to work independently
Excellent interpersonal skills with a focus on teamwork and collaboration
Proven ability to manage multiple tasks in a fast-paced, deadline-driven environment
Outstanding written and verbal communication skills
Willingness to work overtime, participate in on-call hours, or handle after-hours responsibilities
Proficiency in Microsoft Office Suite and familiarity with team collaboration tools

Job Responsibility

Verify shipping, billing, pricing, and purchase order details to ensure accuracy
Input special instructions and notes related to customer orders and requests
Maintain and update customer records, including pricing, new items, delivery instructions, and address changes
Collaborate with sales staff by providing necessary support and updates while they are in the field
Communicate regularly with both internal and external customers to address inquiries and resolve issues
Assist with data entry and order intake, supporting other team members when needed
Audit purchase orders to confirm pricing, quantities, terms of sale, and special shipping instructions
Document and resolve customer complaints, ensuring prompt and satisfactory solutions
Process product returns in accordance with established procedures and timelines
Ensure compliance with company policies, safety standards, and regulatory guidelines in all customer service activities

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Technical Customer Service Representative

As a Technical Customer Service Representative, you will focus on providing exce...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

5 or more years of experience in a high volume customer service/call center managing calls and emails, preferably external customer-facing
Experience troubleshooting medical devices or Level 1 software applications support
Strong written and oral communication skills in English
Experience in using ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
Experience supporting users from US, Canada, or ANZ is preferred

Job Responsibility

Provide technical support to ResMed’s internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases
Provide order, returns, complaints, credit, and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
Respond to customer inquiries and complaints in a professional manner
attempt to resolve complaints successfully in accordance with established guidelines
attempt to troubleshoot customers' problems
Inform supervision/management of all unresolved complaints
Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the recommended resolution
Document customer transactions accurately in Oracle
Ensure pricing approval process is supported and works in compliance with Customer Service policies and procedures
Meet SLA, contact center QA standards, and other quality metrics

Fulltime

Customer Service Representative

Robert Half is looking for a motivated Customer Service Representative to join o...

Location

United States , Georgetown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in customer service or a related field
Background in chemical distribution or manufacturing is a plus
Strong problem-solving skills and ability to work independently with sound decision-making
Excellent interpersonal and communication skills, both written and verbal
Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities
Proficiency in Microsoft Office Suite and familiarity with customer management systems
Commitment to teamwork and delivering exceptional customer satisfaction
Willingness to work additional hours, including on-call or after-hours, as needed

Job Responsibility

Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment
Verify shipping, billing, pricing, and purchase order details to maintain accuracy
Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes
Collaborate with sales staff to provide support and address customer needs effectively
Communicate regularly with both internal teams and external customers to resolve inquiries and issues
Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions
Address and document customer complaints, ensuring timely resolution
Handle product returns following company procedures to maintain customer satisfaction
Ensure compliance with safety, quality, and regulatory standards while adhering to company policies
Support team members with data entry and order intake, fostering a collaborative work environment

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Service Representative

We are looking for a motivated and detail-oriented Customer Service Representati...

Location

United States , Lititz

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills
Proven ability to analyze and solve problems efficiently
Proficiency in computer applications for data entry, presentations, and administrative tasks
Commitment to delivering excellent customer service
Exceptional organizational and administrative abilities
High school diploma or equivalent
Must be available to work onsite in the Lititz office
Experience in order entry, handling inbound/outbound calls, and managing customer invoices preferred

Job Responsibility

Respond to customer inquiries and provide accurate information regarding account details and services
Provide fuel price quotes to customers who call in
Create and manage new customer accounts
Process orders for residential and commercial fuel
Handle daily payment postings for cash, checks, and credit cards, and reconcile credit card reports
Prepare bank deposits
Assist in assembling quotations, proposals, and promotional materials for the department
Participate in after-hours on-call rotations
Support dispatch operations when required

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan

Customer Service Representative II

As an energy adviser, you will be at the forefront of the customer experience, h...

Location

United States , Windsor

Salary:

25.95 USD / Hour

EVERSOURCE

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 1 year of previous experience helping customers in any capacity/line of work
Must pass pre-employment skills testing and background check and drug screening
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary

Job Responsibility

Handling inbound interactions from customers
Listening to customer needs and offering solutions
Being on-call and working extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events
Working emergency restoration assignment as required

What we offer

Medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community
Annual bonus based on company and individual performance
Robust training and onboarding
Opportunities for training and career advancement
Performance-based Work from Home program

Fulltime

Select Country

On-Call Customer Service Representative

Job Description

Job Responsibility

Requirements

What we offer

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