On Call Customer Service Representative Job at Robert Half (McLean)

Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for...

Location

United Kingdom , Woking

Salary:

27000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Minimum 2 years' experience working in a customer services/ Sales Support
Excellent communication and interpersonal skills
Strong organisational and planning abilities
Proficiency with Microsoft Dynamics and general office software
A positive, results-driven mindset

Job Responsibility

Handle incoming calls and email enquiries with professionalism and care
Guide clients through our free identification service
Provide tailored advice to convert enquiries into survey bookings
Follow up on proposals to secure confirmed instructions
Set up new projects in MS Dynamics CRM, assign consultants, raise invoices, and process payments
Draft standard residential management plans
Support the Sales & Marketing Manager with research and admin tasks

What we offer

31 days annual leave (including public holidays)
Enhanced Sick Pay
Life Assurance
Profit Share Scheme
Progression opportunities

Fulltime

Senior Customer Service Representative

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Se...

Location

United States

Salary:

18.50 - 42.35 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate

Job Responsibility

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Senior Customer Service Representative

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Se...

Location

United States , Work at Home

Salary:

18.50 - 42.35 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate
High School diploma, G.E.D. or equivalent experience

Job Responsibility

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline
Handling Service Challenges
Providing Solutions to Constituent Needs
Working Across Boundaries

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Hurley

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or a related field
Proficiency in order entry and managing customer accounts
Strong communication skills, both verbal and written
Ability to multitask and handle a high volume of calls efficiently
Familiarity with scheduling and coordination tasks
Detail-oriented with excellent organizational skills
Ability to work independently and as part of a team
Basic computer skills and familiarity with customer service software

Job Responsibility

Respond to customer inquiries via phone, email, and other communication channels in a timely and attentive manner
Accurately process and manage orders using the company’s systems
Handle inbound and outbound calls to address customer needs, concerns, and requests
Schedule appointments and coordinate with relevant departments to ensure seamless customer experiences
Provide clear and effective solutions to customer issues while maintaining a high level of satisfaction
Maintain detailed and organized records of customer interactions and transactions
Collaborate with team members to improve processes and customer service strategies
Stay informed about company products, services, and policies to provide accurate information
Assist in training new team members to ensure consistent service quality
Identify opportunities to enhance customer service and share feedback with management

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Customer Service Representative

Amazing opportunity for a Customer Service Representative. We are seeking a Cust...

Location

United States , Taylorsville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience with CSR and data entry
Strong client services orientation with the ability to communicate clearly and effectively
Strong organizational and multitasking abilities

Job Responsibility

Receiving and placing telephone calls
Corresponding via email and chat
Understand products to be able to answer questions and assist with upsell
Accurately enter customer information into the system

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service or call center environments is essential
proficiency in answering inbound calls and managing administrative tasks simultaneously
strong data entry skills with a focus on accuracy and attention to detail
ability to communicate effectively in both English and Spanish is highly desired
demonstrated ability to multitask and prioritize in a fast-paced setting
familiarity with Cisco Finesse or similar call management systems is a plus
knowledge of workers’ compensation processes and related administrative requirements
exceptional problem-solving skills and the ability to work collaboratively with internal teams

Job Responsibility

Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries
utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems
manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary
collaborate with supervisors and internal departments to address complex issues and ensure seamless communication
handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams
follow established guidelines and instructions while applying sound judgment and experience to resolve customer concerns
proactively take initiative to improve processes and maintain attention to detail in all tasks
provide top-notch customer service to ensure satisfaction and build trust with clients
support workers’ compensation inquiries and address specific customer needs efficiently

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

Excellent career opportunity for an articulate, highly skilled customer service ...

Location

United States , Lehi

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous Customer Service Representative experience
Comfortable communicating on the phone
Data entry experience
MS office

Job Responsibility

Follows internal/external policies and procedures
Answer, screen and forward incoming phone calls
Greet and welcome guests: customers, vendors and visitors
Process orders received by phone/fax from customers and sales representatives

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join a growing...

Location

United States , North Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a customer service or call center environment
Strong ability to manage a high volume of inbound calls while maintaining professionalism
Excellent verbal and written communication skills
Proficient in handling customer accounts and ensuring satisfaction
Familiarity with providing information related to inventory, shipping, and scheduling
Capable of managing multiple tasks and prioritizing effectively in a fast-paced setting
Detail-oriented with strong organizational and record-keeping skills
Demonstrated ability to work collaboratively and adapt to changing customer needs

Job Responsibility

Respond promptly to a high volume of inbound customer calls, addressing inquiries and resolving issues effectively
Provide detailed information about products, inventory availability, and shipping schedules
Assist customers with scheduling requests and ensure smooth coordination with relevant teams
Maintain accurate records of customer interactions and transactions in the system
Collaborate with other departments to address customer concerns and provide timely solutions
Deliver exceptional service to enhance customer satisfaction and build positive relationships
Identify and escalate complex issues to the appropriate personnel for resolution
Stay updated on company products and policies to provide accurate and reliable information
Ensure adherence to established guidelines and procedures during customer interactions
Continuously strive to improve processes and contribute to team efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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On Call Customer Service Representative

Job Description

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