On-Call Care Coordinator Associate

• Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
• Collaborate with internal teams to determine patient eligibility and initiate the intake process
• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
• Address inquiries, concerns, and provide guidance on accessing services and resources
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

• Bilingual in English & Spanish required
• High school diploma or equivalent
• 1+ years of customer service experience required.

1+ years of home healthcare experience preferred.

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance