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Solomon Page Logo Solomon Page · IT - Software Development

OMS Platform Reliability Lead

United States, Berkeley Heights 55.00 - 60.00 USD / Hour · Job Posted June 29, 2026
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Job Description

We're looking for a technical OMS Platform Reliability Lead to own the health and stability of our Fluent Commerce Order Management ecosystem. This is a systems engineering role — you'll lead our RUN support team and drive the shift from reactive support to self-healing, automated operations.

Job Responsibility

  • Design automated Order Replay mechanisms to resolve sync failures without manual intervention
  • Build observability dashboards (Splunk, Datadog, or New Relic) to monitor GraphQL performance, API latency, and webhook success rates
  • Serve as the ultimate escalation point for incidents requiring Java debugging or complex GraphQL analysis
  • Lead Root Cause Analysis across application logs and event-driven architecture
  • Partner with E-commerce, architecture, and Fluent Commerce engineers on roadmap and platform upgrades
  • Mentor the RUN team on GraphQL optimization and Java debugging

Requirements

  • 5+ years in OMS Technical Operations or Platform Engineering
  • Fluent Commerce experience strongly preferred (Webhooks, Essential Rules, GraphQL API)
  • Strong SQL, Python, and REST/event-driven architecture knowledge (Kafka, Pub/Sub, or Event Grid)
  • Experience with Datadog, Splunk, or New Relic
  • ITIL mastery with an SRE mindset — you automate, you don't toil
  • Bachelor's in Computer Science, Software Engineering, or related field

What we offer

  • Medical
  • Dental
  • 401(k)
  • Direct deposit
  • Commuter benefits
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