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The O-US Omnichannel Integration Manager – JAPAC supports the execution of the O-US integration model within the JAPAC region by establishing strong regional governance, creating roadmap transparency, and consolidating market needs into structured regional input. Reporting to the O-US Omnichannel Integration Lead, this role ensures that JAPAC business requirements are clearly captured, prioritized with regional leadership, and translated into structured input for global capability development. The role operationalizes the O-US GCCI operating model within JAPAC and supports the application of the O-US omnichannel vision and operating model at regional level.
Job Responsibility:
Build and maintain a structured JAPAC network to ensure clear communication, alignment, and engagement across markets
Create transparency on global roadmap developments by communicating upcoming capabilities, timelines, and execution implications to JAPAC markets
Increase awareness across JAPAC markets on what is coming, when, and how it impacts local execution
Consolidate JAPAC market business needs into structured regional requirement summaries
Support prioritization discussions with JAPAC leadership
Ensure consistency in how regional inputs are documented and articulated
Support the application of the O-US omnichannel vision and operating model within JAPAC
Ensure regional omnichannel execution aligns with O-US omnichannel strategy and recommend process improvements within the JAPAC governance structure
Provide structured feedback to the O-US Omnichannel Integration Lead on regional challenges and improvement opportunities
Drive coherence in JAPAC across Campaign Excellence, Content Execution, Web, Field Excellence, Platforms, and Data & Analytics
Serve as the primary regional coordination point between JAPAC markets and global capability teams via the O-US Omnichannel Integration Lead
Translate global roadmap updates into clear regional implications and readiness actions
Provide structured updates to markets on capability developments, timelines, and required preparation
Escalate regional feedback, concerns, and gaps through the O-US Omnichannel Integration Lead to global capability teams
Track capability requests, timelines, and status relevant to JAPAC markets to ensure alignment and follow-up
Requirements:
Minimum of 4-6 years of experience in marketing operations, process management, or business excellence within the pharmaceutical or related industry
Bachelor’s degree required
Master’s degree preferred
Strong operational and organizational skills with the ability to manage multiple stakeholders and timelines
Experience working with regional affiliates in a global organization
Ability to translate business needs into structured documentation
Experience supporting cross-functional initiatives in matrix environments
Solid understanding of integrated customer engagement and capability deployment
Strong communication skills, particularly in coordinating between regional and global teams
Ability to identify process inefficiencies and recommend practical improvements
Experience operating in fast-paced, evolving organizational environments