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Omnichannel Integration Manager - JAPAC

India, Hyderabad · Job Posted April 11, 2026
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Job Description

The O-US Omnichannel Integration Manager – JAPAC supports the execution of the O-US integration model within the JAPAC region by establishing strong regional governance, creating roadmap transparency, and consolidating market needs into structured regional input. Reporting to the O-US Omnichannel Integration Lead, this role ensures that JAPAC business requirements are clearly captured, prioritized with regional leadership, and translated into structured input for global capability development. The role operationalizes the O-US GCCI operating model within JAPAC and supports the application of the O-US omnichannel vision and operating model at regional level.

Job Responsibility

  • Build and maintain a structured JAPAC network to ensure clear communication, alignment, and engagement across markets
  • Create transparency on global roadmap developments by communicating upcoming capabilities, timelines, and execution implications to JAPAC markets
  • Increase awareness across JAPAC markets on what is coming, when, and how it impacts local execution
  • Consolidate JAPAC market business needs into structured regional requirement summaries
  • Support prioritization discussions with JAPAC leadership
  • Ensure consistency in how regional inputs are documented and articulated
  • Support the application of the O-US omnichannel vision and operating model within JAPAC
  • Ensure regional omnichannel execution aligns with O-US omnichannel strategy and recommend process improvements within the JAPAC governance structure
  • Provide structured feedback to the O-US Omnichannel Integration Lead on regional challenges and improvement opportunities
  • Drive coherence in JAPAC across Campaign Excellence, Content Execution, Web, Field Excellence, Platforms, and Data & Analytics
  • Serve as the primary regional coordination point between JAPAC markets and global capability teams via the O-US Omnichannel Integration Lead
  • Translate global roadmap updates into clear regional implications and readiness actions
  • Provide structured updates to markets on capability developments, timelines, and required preparation
  • Escalate regional feedback, concerns, and gaps through the O-US Omnichannel Integration Lead to global capability teams
  • Track capability requests, timelines, and status relevant to JAPAC markets to ensure alignment and follow-up

Requirements

  • Minimum of 4-6 years of experience in marketing operations, process management, or business excellence within the pharmaceutical or related industry
  • Bachelor’s degree required
  • Master’s degree preferred
  • Strong operational and organizational skills with the ability to manage multiple stakeholders and timelines
  • Experience working with regional affiliates in a global organization
  • Ability to translate business needs into structured documentation
  • Experience supporting cross-functional initiatives in matrix environments
  • Solid understanding of integrated customer engagement and capability deployment
  • Strong communication skills, particularly in coordinating between regional and global teams
  • Ability to identify process inefficiencies and recommend practical improvements
  • Experience operating in fast-paced, evolving organizational environments

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