Omnichannel Experience Leader Job at IKEA (Älmhult)

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...

Location

United States , New York

Salary:

275000.00 - 315000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

15+ years of leadership experience in DTC, global digital commerce, and digital strategy
Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
Strong people leader with experience developing leaders and large global teams
Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
Customer-obsessed, with the ability to translate customer needs into actionable strategies
Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners

Job Responsibility

Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Commercial IT Architect

The Commercial IT Architect – Blueprint & Strategy Lead is responsible for desig...

Location

United States , San Rafael

Salary:

160000.00 - 220000.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
10+ years of experience in IT architecture, with a strong focus on Commercial or Customer-Facing domains
Proven experience in designing and implementing enterprise-scale architecture blueprints and frameworks
Demonstrated ability to engage and influence senior business leaders
Experience working with Enterprise Architecture and Data IT teams in a matrixed organization
Expertise in Commercial business processes and operational models, including Sales, Marketing, Digital Marketing, and Value & Access
Deep understanding of Commercial platforms (Salesforce, Veeva, Adobe Experience Cloud, Model N), data ecosystems (Databricks), and cloud infrastructure (Azure)
Ability to define target state architectures and guide adoption of emerging technologies
Strong stakeholder management and cross-functional collaboration skills

Job Responsibility

Develop and maintain a comprehensive Commercial Technology “City Plan”
Define and evolve target state architectures for CRM, omnichannel engagement, analytics, and field enablement
Ensure architectural consistency across global markets while supporting local adaptability
Partner with Commercial business leaders to translate strategic goals into technology capabilities
Work closely with the Enterprise Architecture team to align with enterprise-wide standards
Collaborate with the Commercial Data IT team to ensure data architecture is integrated
Lead architecture design for high-impact use cases such as customer journey orchestration, sales force automation, and digital marketing
Evaluate and recommend emerging technologies
Establish and enforce architecture governance frameworks, integration standards, and data models
Ensure adherence to security, privacy, and compliance requirements

What we offer

Discretionary annual bonus
Discretionary stock-based long-term incentives
Paid time off
Company-sponsored medical, dental, vision, and life insurance plans

Fulltime

Teamleader Customer Relations

Teamleader position in Customer Relations department at IKEA, focused on buildin...

Location

Belgium , Zaventem

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Build and maintain lifelong relationships with both new and existing customers
Handle complaints in a reliable, efficient and friendly way
Solid experience as a leader
Real team player
Solve problems and make decisions in a challenging retail environment
Coach a team to achieve targets
Act on feedback from customers and co-workers
Challenge both yourself and your team to exceed customer expectations
Find new and better ways of working
Focus on customers and make them the center of attention

Job Responsibility

Translate business plan into clear action plan for department
Implement various actions
Contribute to positioning IKEA as interior design leader
Listen to customers and offer solutions
Make decisions in line with IKEA Customer Relations policy
Coach team
Motivate, inspire and engage team
Help team grow and develop
Create trust in IKEA
Guarantee positive store experience

What we offer

Eco-vouchers
End-of-year bonus
Holiday pay
Sector premiums
Additional allowance for cycling
Private leasing of electric bike
Comprehensive hospitalization insurance
Private accidents insurance
Pension savings
Leave savings plan

Fulltime

New

Sales associate

Part-Time Sales Associate for Ann Taylor Factory. As an Ann Taylor Factory Sales...

Location

United States , Tilton

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Sales Associate or customer-focused experience (preferred)
Brings a hospitality mindset when engaging with customers
Flexible availability – including evenings, weekends, and holidays
Technology proficient and ability to operate a point-of-sale system
Takes initiative in making thoughtful decisions

Job Responsibility

Connect with customers and listen to their needs to create personalized customer experiences
Share product knowledge and recommendations to help style the customer
Use brand behaviors and personalized service to drive brand loyalty
Uphold the highest visual and operational standards while keeping the focus on the customer
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
Partner with store leaders to achieve individual goals and daily expectations
Build productive relationships by sharing ideas and being helpful to others

What we offer

401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships

Parttime

New

Sales Associate

As a Sales Associate, you are the ultimate brand ambassador. You create authenti...

Location

United States , Metairie

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Sales Associate or customer-focused experience (preferred)
Brings a hospitality mindset when engaging with customers
Flexible availability – including evenings, weekends, and holidays
Technology proficient and ability to operate a point-of-sale system
Takes initiative in making thoughtful decisions

Job Responsibility

Connect with customers and listen to their needs to create personalized customer experiences
Share product knowledge and recommendations to help style the customer
Use brand behaviors and personalized service to drive brand loyalty
Uphold the highest visual and operational standards while keeping the focus on the customer
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
Partner with store leaders to achieve individual goals and daily expectations
Build productive relationships by sharing ideas and being helpful to others

What we offer

401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships

Parttime

New

Sales Associate

As a Sales Associate, you are the ultimate brand ambassador. You create authenti...

Location

United States , Middleton

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Sales Associate or customer-focused experience (preferred)
Brings a hospitality mindset when engaging with customers
Flexible availability – including evenings, weekends, and holidays
Technology proficient and ability to operate a point-of-sale system
Takes initiative in making thoughtful decisions

Job Responsibility

Connect with customers and listen to their needs to create personalized customer experiences
Share product knowledge and recommendations to help style the customer
Use brand behaviors and personalized service to drive brand loyalty
Uphold the highest visual and operational standards while keeping the focus on the customer
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
Partner with store leaders to achieve individual goals and daily expectations
Build productive relationships by sharing ideas and being helpful to others

What we offer

401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships

Parttime

New

Sales Associate

As a Sales Associate, you are the ultimate brand ambassador. You create authenti...

Location

United States , Kittery

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Sales Associate or customer-focused experience (preferred)
Brings a hospitality mindset when engaging with customers
Flexible availability – including evenings, weekends, and holidays
Technology proficient and ability to operate a point-of-sale system
Takes initiative in making thoughtful decisions

Job Responsibility

Connect with customers and listen to their needs to create personalized customer experiences
Share product knowledge and recommendations to help style the customer
Use brand behaviors and personalized service to drive brand loyalty
Uphold the highest visual and operational standards while keeping the focus on the customer
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
Partner with store leaders to achieve individual goals and daily expectations
Build productive relationships by sharing ideas and being helpful to others

What we offer

401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships

Parttime

Omnichannel Experience Leader

IKEA

Location:
Sweden , Älmhult

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

Expiration:
January 18, 2026

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