Omnichannel Engagement Manager Job at Social Value Portal Ltd (Maidenhead)

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

US Marketing Manager

As the US Marketing Manager for Foley Alternatives, you will own the fastest gro...

Location

United States , Covington

Salary:

Not provided

BD

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, business, or science related field of study
At least 3 years of relevant marketing and/or commercial experience with a consistent track-record of high performance and results
Demonstrated ability to formulate and implement bold marketing and product strategies, convert these into tactical marketing plans, and deliver results
Creative out-of-the-box mindset, intellectual curiosity and ability to take calculated risks with novel ideas
Ability to utilize organizational channels, experience and influencing skills to effectively negotiate and persuade others
Ability to travel up to 30% domestically

Job Responsibility

Own the general management for the Foley Alternative portfolio which includes the PureWick(TM) franchise, intermittent catheters, and MECs, focused on US commercial strategy, financial performance, demand and supply planning, budget management, and sales engagement
Conduct regular customer visits to develop awareness of key market requirements, identify unmet needs and support the sales organization
Gather, maintain, and analyze quantitative market knowledge (e.g., market data, market trends, competitive pricing) and qualitative market data (e.g., customer needs, competitor activities, plans, technologies, and applications)
Responsible for consistently meeting or exceeding financial goals and performance metrics
Cultivate connections with influential key opinion leaders and customers to promote market engagement through educational events
Devise and execute bold marketing plans to drive product growth and market penetration including collateral, value propositions, competitive messaging, pricing strategies, and lifecycle management initiatives
Create and implement focused omnichannel campaigns for the Foley Alternative portfolio, aligning with key sales initiatives in target accounts
Develop and support voice of customer activities to drive innovation and product optimization
Effectively collaborate with other functions such as R&D, Customer Service, Sales, Medical Affairs, Regulatory, Quality, Operations, and Training
Identify evidence generation requirements that will support ongoing business momentum in response to changing market dynamics

What we offer

Relocation Assistance Available

Fulltime

Account Director, Retail/ Multi-unit Services

We’re looking for a Retail Account Director with deep experience supporting bric...

Location

United States , New York; Greenville; Greater Chicago Area

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

8+ years managing omnichannel marketing programs for retail brands, including brick-and-mortar store performance accountability
Proven track record developing retail marketing strategies that drive in-store traffic and purchase behavior
4+ years of experience in agency environment preferred
Demonstrated excellence in building and maintaining profitable client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, direct mail or creative services)
Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact
Experience managing, training, and developing a growing group of direct reports
effectively delegating tasks and responsibilities to increase team capacity
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Ability to influence others, both with the client and within the internal Amsive organization

Job Responsibility

Builds empathetic personal relationships with clients and engages in understanding client marketing and business challenges, creating sound marketing program solutions to solve those challenges
Leads and directs cross-functional teams in building, development, and delivery of omnichannel marketing programs to achieve client objectives and partnership satisfaction
Leads omnichannel programs specifically designed to drive in-store traffic, grow same-store sales, support retail expansions, and connect digital marketing efforts to physical retail performance
Applies strong understanding of retail merchandising calendars, store traffic drivers, and local activation strategies to guide campaign planning and execution
Leverages strong data-driven experience to interpret data and analytics. Helps craft the narrative that illustrates the impact of our programs on the client’s business
Lead role for client-facing interaction with agency day-to-day. Owner of overall client satisfaction and proactivity to drive marketing goals
Becomes proficient in company-designated tools for project and account management
Creates and proactively manages internal timelines for projects and programs through proactive communication
Logs all resource hours into Amsive’s designated project management tool daily
Schedules, organizes and facilitates client campaign initiatives across all agency channels. Holds regular internal meetings to ensure clarity and productivity

Fulltime

Global Customer Engagement Senior Manager

The Global Customer Engagement Sr Manager plays a critical strategic and operati...

Location

Italy , Milano

Salary:

Not provided

Alfasigma

Expiration Date

Until further notice

Requirements

Omnichannel marketing professional
Passion for delivering results
Strong ability to navigate complex, regulated environments
Thrive in dynamic settings
Embrace collaboration
Proactive, solution-oriented mindset
Understand nuances of global marketing and adapt strategies to local needs
Data-driven and analytical
Able to translate performance metrics into meaningful insights
Comfortable working within compliance-heavy processes

Job Responsibility

Define and own the Global Omnichannel Strategy and Roadmap at global level
Partner closely with Global Franchise Heads, Commercial Operations, and key stakeholders
Design and standardize the global omnichannel engagement model
Translate omnichannel strategy into clear executional guidance
Track omnichannel performance against defined KPIs

What we offer

Competitive salary
Comprehensive benefits
Extensive opportunities for professional growth and development

Director – Global Digital Strategy & Capabilities, International

This is a pivotal opportunity to join BioMarin's Global Digital Strategy and Ope...

Location

United States

Salary:

179500.00 - 246840.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Minimum 7-10 years of pharmaceutical, biotech or medical device industry experience in multichannel/omnichannel marketing, strategy, campaign planning, and campaign execution
Proven experience enabling and scaling omnichannel programs and digital capabilities across therapeutic areas, with measurable impact on commercial performance
Experience partnering cross-functionally to design and operationalize cross-functional omnichannel engagement strategies
Proven experience managing and driving accountability with multiple agencies of record to develop and execute omnichannel strategies and tactics
Strong sense of accountability and demonstrated ability to work collaboratively in a dynamic environment, flexible and adaptable to a changing environment
Experience with CRM, Marketing Automation and Marketing Mix Modeling capabilities preferred
Strong change management skills, with experience leading organizational transformation, driving adoption, and navigating matrixed environments
Highly organized and results-oriented, with the ability to manage competing priorities, influence cross-functional stakeholders, and drive strategic alignment
Self-starter with a collaborative mindset, elevated level of accountability, and a solution-oriented approach to challenges
Proven track record developing and executing omnichannel marketing campaigns to achieve superior results, demonstrating data-driven strategic thinking, experimentation, customer and patient centricity, and operational excellence

Job Responsibility

Define and lead the long-term International Business Unit digital roadmap aligned to brand objectives, brand priorities, and evolving customer journeys
Be a trusted and respected partner across the International teams, providing guidance on digital strategy, implementation & measurement, adding value to both strategic and tactical brand planning
Translate marketing strategy and content insights into omnichannel engagement plans across paid, owned, and earned channels—websites, SEO/SEM, CRM, email, social, and digital field tools
Serve as the global digital subject matter expert and key point of contact within the International BU across internal and external stakeholders
Lead customer and patient-centric omnichannel planning, customer journey design, and measurement frameworks, integrated into the yearly brand planning process
Integrate digital insights and data to define omnichannel customer segmentation, targeting, channel selection and customer journey development and campaign orchestration activities aligned to business objectives
Partner closely with Brand/Marketing, Sales, Analytics and Digital Operations to integrate digital strategy into business execution
Manage media spend, AOR and media partner relationships, define and manage ways of working between BioMarin and agencies + media partners
Embed standards and industry best practices in digital initiatives and customer journey management
Embed key core global digital capabilities & best practices for the International roadmap, including CRM, CMS, CDP, marketing automation, Customer 360, Marketing Mix Modeling (MMX) and digital governance frameworks

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Account Manager, Customer Experience

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments
Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
Strong written and verbal communication skills
Strong project management and organization skills
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs that drive member acquisition, engagement, and retention across channels
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
Facilitate and manage the invoicing process

Fulltime

Hematology Product Manager

This is a unique opportunity to influence the trajectory of GSK Poland’s hematol...

Location

Poland , Warsaw

Salary:

264750.00 - 441250.00 PLN / Year

GSK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Life Sciences, or related field (master’s degree preferred)
Minimum 3+ years of recent experience in hemato‑oncology marketing, with a strong preference for direct experience in Multiple Myeloma
Strong understanding of Poland pharmaceutical market dynamics, oncology healthcare system and reimbursement pathways
Fluent in Polish and English
Excellent communication skills for interfacing with all levels within the company, as well as external experts
Self-starter driven to leave a lasting positive impact on the healthcare system and patients, regardless of barriers
Persuasive individual able to influence and willing to challenge status quo, both internally and externally
Innovative, agile and fearless team collaborator
Strategic thinker who focusing on impact
Exceptional analytical skills with the ability to translate complex data into actionable insights and tactics

Job Responsibility

Marketing Strategy & Execution: Drive the development, execution, and continuous optimization of marketing strategies and global integrated campaigns for GSK’s hemato-oncology portfolio, ensuring alignment with both global and local objectives
Omnichannel Campaign Management: Collaborate with internal stakeholders to develop, implement, and manage omnichannel marketing campaigns across digital, print, and in-person channels to engage healthcare professionals and patients
Promotional Material Development: Create, adapt, and update promotional materials that reflect brand messaging while ensuring compliance with regulatory and legal standards
Market Analysis & Insights: Conduct in-depth market research and competitor analysis to identify opportunities, trends, and risks. Deliver actionable insights to shape marketing and sales strategies, leveraging NHF and MOH data, market access intelligence, and collaboration with Analytics teams
Cross-functional Collaboration: Work closely with the medical, sales, and external agency teams to ensure alignment and seamless execution of marketing activities
Sales Support and training: Support sales teams with strategic account management, providing impactful materials, presentations and training to enhance promotion of GSK’s hemato-oncology products
Budget Management: Monitor the promotional budget, ensuring efficient allocation of resources and reporting on financial performance
Event Management: Coordinate the logistics for congresses, seminars, and webinars to promote GSK’s presence and strengthen relationships with healthcare professionals
Compliance and Reporting: Do the right thing and adhere to all relevant pharmaceutical industry regulations and compliance standards

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes
Company car
Attractive reward package (annual bonus and awards for outstanding performance, recognition awards for additional achievements and commitment, holiday allowance)
Life insurance and pension plan
Private medical package with additional preventive healthcare benefits for employees and eligible persons

Fulltime

Senior Engagement Project Manager

NewStore is seeking a Senior Engagement Project Manager to serve as a trusted de...

Location

Salary:

Not provided

NewStore

Expiration Date

Until further notice

Requirements

8+ years of experience leading complex, enterprise-scale initiatives in a consultative or client-facing delivery role
3+ years of experience leading and coaching technical teams
Demonstrated ability to engage credibly with senior stakeholders and guide decision-making in ambiguous environments
Strategic thinker with strong situational awareness, including sensitivity to regional, cultural, and organizational dynamics
Experience in Retail, POS, and Order Management, with hands-on exposure to store operations or merchandising strongly preferred
Strong understanding of enterprise retail processes and omnichannel operating models
Excellent communication and relationship-building skills across executive, technical, and operational audiences
Ability to translate business strategy into clear, actionable delivery guidance
Highly organized, detail-oriented, and comfortable managing multiple workstreams and priorities
Calm, confident presence with the flexibility to adapt while maintaining delivery discipline

Job Responsibility

Act as a trusted advisor and primary engagement lead for customers throughout the delivery lifecycle
Partner with client business, IT, and retail leadership to clarify objectives, success criteria, and delivery approach for complex omnichannel initiatives
Shape and guide delivery plans which include technical and non-technical workstreams to integrate NewStore with existing ecommerce, POS , Order Management, Fulfillment, and ERP ecosystems
Guide customers toward adoption of NewStore best practices and proven delivery methodologies, balancing standardization with client-specific needs
Lead and coach NewStore Solution Architects and Solution Engineers, ensuring alignment between business intent and technical execution
Coordinate NewStore teams and external technology partners, fostering collaboration and shared accountability
Manage the transition from pre-sales into delivery, and from launch into steady-state operations, ensuring continuity and clarity for customers
Provide structured project governance including planning, documentation, risk management, and executive-level reporting
Proactively identify risks, dependencies, and tradeoffs, advising customers on mitigation strategies and informed decision-making
Ensure delivery outcomes meet agreed business goals, timelines, and budget expectations

What we offer

Generous PTO and R&R
Professional Growth with a dedicated personal development budget
Flexible Work Options with the option to work remotely
Balanced Work-Life with life-friendly working hours
Financial Rewards with employee stock options and a quarterly bonus based on company performance

Omnichannel Engagement Manager

Social Value Portal Ltd

Location:
United Kingdom , Maidenhead

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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