Omni Experience Leader Job at IKEA (Shanghai)

Digital Channels Frontend Operation Leader

As one of the key members of the Digital Channels organization, the Digital Chan...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in as digital channel business leader with proven results in managing EC business, including DTC channels or marketplace channels
Deep understanding on the drivers of digital channel business while can dig into operation details and demonstrate abilities to make sure execution excellence
Experienced in working with Digital channels and planning resources according to business needs
Experienced in e-Marketing including paid media, content, livestream etc
Experienced in marketplace intelligent property project and big campaign management
Experienced in managing e-Commerce vendors and marketplace contact persons
Knowledge of using digital and marketplace data tools such as Shangzhi, Qingbaotong, Jiuqian, etc
Self-reliant and motivated with a proven ability to work as part of a team as well as independently
Good communication skills, verbally and in writing
Fluent in English both written and verbal

Job Responsibility

Be a contributor to IKEA’s digital channel growth, focusing around the business on JD platform and related omni channels
Secure daily operations of digital channel business, including customer management, promotion tactic implementation, consumer journey optimization and financial supporting works
Be part of creating the digital channel strategy and on a daily basis monitor and adjust the e-commerce calendar to achieve the sales target and operational KPI throughout the year
Monitor the consumer journey via efficient collaboration with relevant partners, providing input to continuously improve conversion and return on investment
Provide data-driven insights about our business to optimize strategy and operations
Take part in competitor analysis to track sales, trends, product pattern and promotion schemes of key competitors to improve our sales and customer experience
Work with marketplace contact person. Contribute to the firsthand marketplace activity related information and take quick action to fight for the resources from marketplace
Work with the JD Partner (JDP) and monitor the daily operation quality by optimizing the KPI Regularly coordinate with relevant teams, to ensure the product range, fulfilment, Customer Service, key events and commercial activities
Promote, actively engage and share the responsibility in the delivery of the Ingka sustainability, People & Planet Positive, Strategy to enable the ongoing transformation and growth of the IKEA business
On a daily basis coordinate with relevant-function teams to ensure the product range, fulfilment, customer support, key events and commercial activities are meeting agreed expectations

Fulltime

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...

Location

United States , New York

Salary:

275000.00 - 315000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

15+ years of leadership experience in DTC, global digital commerce, and digital strategy
Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
Strong people leader with experience developing leaders and large global teams
Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
Customer-obsessed, with the ability to translate customer needs into actionable strategies
Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners

Job Responsibility

Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Customer Care Team Leader

Join us as a Customer Care Team Leader within Servicing and Support, where you w...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in people leadership and team development
Proven experience within a telephony-based role

Job Responsibility

Lead and motivate a team of up to 15 colleagues delivering high-quality support to high-value Business Banking clients through phone and email
Drive performance against Service Level Agreements
Oversee the effective handling of servicing requests
Foster a culture of excellence
Ensure team consistently delivers an outstanding service experience
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes
Build and maintain team’s capability to deliver excellent customer outcomes
Customer service to create excellent customer satisfaction and positively influence NPS
Identification and maintenance of active performance management standards across the team
Day to day running of the business, using internal and external insights to develop an effective business plan

What we offer

State-of-the art, collaborative workspaces
Onsite gym
Shuttle bus from local bus, tram, and train stations on weekdays
Opportunities to socialise
Clubs and groups
Immersive events (firework displays, gigs, diverse celebrations, art & crafts sessions)
Hybrid working

Fulltime

New

Digital Transformation Lead

Are you a passionate leader focused on driving digital transformation and integr...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

A university degree and a minimum of 5 years of related experience, or a minimum of 7 years of related experience
Proven experience in the omni-retail business
Proven experience in driving business improvements through digitalisation

Job Responsibility

Acting as a Digital Business Partner to the Market Manager and unit’s management team, ensuring value realisation by leading market digitalisation efforts and delivering tactical implementations aligned with business needs to secure a future-proof digital market
Supporting the building of local competence and performance in digital by setting relevant goals collaboratively with market management and creating a robust digital network within the market to accelerate digitalisation
Driving the digital experience at the market level for both co-workers and customers, leveraging data insights
Working closely within a networked organisation across the Ingka world, collaborating with other Digital Market Leaders to share best practices, success stories, and learnings to help our entire community strive for excellence

Fulltime

Associate Director of Member Engagement Experience

About the Role: Title: Associate Director Member Engagement Enablement. Location...

Location

United States , Boston

Salary:

60.00 - 75.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

10+ years of experience in health-related technology roles
Strong health plan experience, especially working with healthcare or member data
Deep understanding of healthcare data infrastructure (how data is structured, stored, defined, and flows between systems)
Ability to bridge business and technology – comfortable working closely with engineers, data teams, and business leaders
Experience with CRM, engagement, or omni-channel communication platforms (email/SMS)
Strong technical fluency paired with the ability to drive business outcomes
Proven success working cross-functionally in complex, regulated environments
Excellent communication skills, including explaining complex topics to varied audiences

Job Responsibility

Act as the primary business partner to technology teams for member engagement platforms and data
Lead day-to-day business oversight of a member engagement data platform, including phased enhancements and roadmap alignment
Translate business needs and use cases into clear technical requirements and priorities
Ensure data flows correctly across engagement tools (CRM, email/SMS, analytics, orchestration platforms)
Partner with engagement program leaders, analytics, clinical, marketing, service, and tech teams to support member engagement initiatives
Oversee and support email and SMS engagement capabilities from a business perspective
Evaluate and help advance new tools and capabilities (e.g., AI, automation, personalization) that improve member engagement
Clearly communicate complex technical concepts to non-technical stakeholders and explain prioritization decisions
Build strong relationships across a matrixed organization and influence without direct authority
Support future growth of the function, with potential people leadership over times

Fulltime

Senior Manager, Commercial Decision Science

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

United States , Thousand Oaks; Deerfield

Salary:

163136.00 - 214390.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field
Master’s degree and 4 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field
Bachelor’s degree and 6 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field
Associate’s degree and 10 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field
High school diploma / GED and 12 years of experience in statistics, operations research, mathematics, econometrics, business administration or a quantitative field

Job Responsibility

Lead a high-performing decision science team to deliver transformative AI/ML and advanced analytics projects, integrating omni-channel strategies to enhance customer experience and drive commercial success
Overseeing machine learning, advanced analytics, and omni-channel initiatives
Designing and deploying advanced models (including predictive modeling and Gen AI)
Serve as the primary point of contact for commercial leaders on all AI/ML and omni-channel initiatives, effectively communicating project status, impact, and success to key stakeholders and ensuring alignment with business priorities
Mentoring data scientists and fostering expertise in analytics and omni-channel applications
Communicating project impact to commercial leaders and aligning with business priorities
Building team capabilities through professional development and industry best practices
Monitoring performance of omni-channel tactics for continuous improvement
Staying current with industry trends to ensure innovation

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Small CMP Team Leader

We are the ones meeting our customers – in our stores, online, in our catalogue ...

Location

South Korea , Busan-Si Gijang-Gun

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience of working in a commercial environment.
Experience of working in a customer-oriented business.
Experience of actively selling by understanding customers and their needs.
Interest in people's everyday life at home and home furnishing.
Open to change and highly flexible.
Ability to work in and lead with a hands-on, collaborative approach.
Ability to engage others by creating passion for your plans.
Ability to make quick decisions and take personal initiatives.
Ability to communicate in English.
Ability to prioritise and organise work efficiently.

Job Responsibility

Acknowledge local market specifics and lead efforts to meet customer needs within the omni ecosystem, ensuring a seamless shopping experience through inspiring home furnishing solutions and services.
Lead and empower a multiskilled team to promote and sell prioritized range and services aligned with the commercial calendar, through strong customer interactions, sales steering, availability, and impactful range presentation.
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility, contributing to customer satisfaction, goal achievement, and business standards, including Manager on Duty responsibilities when applicable.
Ensure compliance and a safe work environment by maintaining a clean, organized, and safe workplace, adhering to IKEA's Code of Conduct, internal policies, and local health, safety, business, and environmental regulations.
Take the lead in identifying, recruiting, retaining, and developing talent within the assigned scope, building a diverse and high-performing team capable of delivering results and ensuring future succession.

What we offer

International mobility support can be offered as part of the recruitment.

Fulltime

Loss Prevention Leader

IKEA Milton Keynes are looking to welcome a Loss Prevention Leader to their lead...

Location

United Kingdom , Milton Keynes

Salary:

32900.00 GBP / Year

IKEA

Expiration Date

Until further notice

Requirements

Experience in retail management with a working understanding in the field of Loss prevention
Proven leadership skills with the ability to make well balanced decisions in a fast paced omni channel environment
A skilled communicator with good stakeholder management skills, ability to set clear priorities and delegate responsibility
Ability to assess and mitigate risks in a business environment
Proficient analytical skills to be able to understand performance tracking using KPIs
Leadership skills to inspire, motivate, encourage and engage co-workers and the wider management team by creating an open and collaborative culture built on shared motivation and accountability

Job Responsibility

Promote loss prevention in the Units, informing and sharing expertise to develop risk aware decision taking in relation to Area and Market goals
Collaborate with the local stakeholder to highlight the details of the root cause analysis to minimize business loss and financial impact of accidents and claims
Secure the implementation and the follow through of the INGKA Rules and local legislation, through coaching and guiding the local stakeholders
Ensure Business Risk and Compliance standards are met and to provide a Loss prevention focused environment
Support the Unit with the awareness of the right knowledge of the Unit stakeholders in relation to the Group S&S Rule by creating a risk & compliance culture
Implement the BR&C agenda locally including the KPI analysis of incidents within the unit with the correct stakeholders and be a point of contact for the Unit in matters connected to Risk & Compliance when it comes to local authorities and follow up
Work with the Area BR&C Leader on the KPI analysis to ensure a safe working environment and identify local training needs

What we offer

15% IKEA discount & discount portal helping you save £100's on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
iBenefits – Rewards & discount portal
Free healthy meal option, salad bar, fruit, and hot/cold drinks
Domestic relocation support can be discussed at interview

Fulltime

Select Country

Omni Experience Leader

IKEA

Location:
China , Shanghai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 19, 2026

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