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NTT DATA Logo NTT DATA · IT - Administration

Offshore Regional - Network, Security and Telecommunications Engineer

Malaysia, Petaling Jaya · Job Posted May 05, 2026
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Job Description

Join NTT DATA Malaysia as an Offshore Regional - Network, Security and Telecommunications Engineer, where you will provide advanced technical support for enterprise clients. This role requires 3-5 years of hands-on experience in network and infrastructure support, with a focus on LAN, WAN, and Wireless technologies. A Diploma or Bachelor's degree in Information Technology or Engineering is required. You will be responsible for troubleshooting, incident management, and maintaining documentation. Strong communication skills and the ability to engage with stakeholders are essential. This position offers an opportunity to work in a diverse and inclusive environment, contributing to high-quality service delivery.

Job Responsibility

  • Provide Level 2 onsite support for network and infrastructure technologies including LAN, WAN, and Wireless Networks (Cisco Router, switches, WLC and access points) (Aurba WLC and access points)
  • IP Telephony and Unified Communications (Cisco Webex CC)
  • Audio Visual (AV) and Video Conferencing systems (Polycom and other)
  • Firewalls and basic network security components (PaloAlto)
  • Building Security Systems (CCTV, access control, alarm systems)
  • Pervasive wireless, Telecommunication systems and structured cabling
  • Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations
  • Execute network changes, migrations, upgrades, and installations as per change management processes
  • Support planned maintenance activities and emergency restoration efforts
  • Handle and resolve incidents and service requests within SLA timelines
  • Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis
  • Participate in problem management investigations and preventive actions
  • Adhere to ITIL-based processes for incident, problem, and change management
  • Act as an onsite technical representative for NTT DATA at customer locations
  • Communicate clearly with customers regarding issue status, resolution progress, and service impact
  • Support service reviews, audits, and onsite inspections as required
  • Maintain accurate technical documentation, runbooks, and network diagrams
  • Update incident records, change logs, and asset information in ticketing systems
  • Contribute to knowledge base articles and standard operating procedures (SOPs)

Requirements

  • Diploma or Bachelor's degree in Information Technology, Engineering, or related field
  • 3-5 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments
  • Solid understanding of LAN, WAN, and Wireless networking concepts
  • IP Telephony and VoIP fundamentals
  • AV and video conferencing technologies
  • Firewall fundamentals and basic security principles
  • Building security and surveillance systems
  • Telecommunication systems and cabling standards
  • Experience with network troubleshooting tools and methodologies
  • Familiarity with enterprise environments and SLA-driven support models
  • Experience using ITSM / ticketing tools (e.g., ServiceNow or equivalent)
  • Understanding of ITIL processes and operational best practices
  • HSE processes
  • Strong communication skills and the ability to engage with stakeholders
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