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Join NTT DATA Malaysia as an Offshore Regional - Network, Security and Telecommunications Engineer, where you will provide advanced technical support for enterprise clients. This role requires 3-5 years of hands-on experience in onsite network and infrastructure support, with a focus on LAN, WAN, and Wireless technologies. A Diploma or Bachelor’s degree in Information Technology or Engineering is required. You will be responsible for troubleshooting, incident management, and maintaining high service quality in line with SLAs. Strong communication skills and collaboration with stakeholders are essential. Apply today to be part of a diverse and inclusive workplace that values innovation and technical excellence.
Job Responsibility
Provide Level 2 onsite support for network and infrastructure technologies including LAN, WAN, and Wireless Networks (Cisco Router, switches, WLC and access points) (Aurba WLC and access points), IP Telephony and Unified Communications (Cisco Webex CC), Audio Visual (AV) and Video Conferencing systems (Polycom and other), Firewalls and basic network security components (PaloAlto), Building Security Systems (CCTV, access control, alarm systems), Pervasive wireless, Telecommunication systems and structured cabling
Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations
Execute network changes, migrations, upgrades, and installations as per change management processes
Support planned maintenance activities and emergency restoration efforts
Handle and resolve incidents and service requests within SLA timelines
Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis
Participate in problem management investigations and preventive actions
Adhere to ITIL-based processes for incident, problem, and change management
Act as an onsite technical representative for NTT DATA at customer locations
Communicate clearly with customers regarding issue status, resolution progress, and service impact
Support service reviews, audits, and onsite inspections as required
Maintain accurate technical documentation, runbooks, and network diagrams
Update incident records, change logs, and asset information in ticketing systems
Contribute to knowledge base articles and standard operating procedures (SOPs)
Requirements
Diploma or Bachelor’s degree in Information Technology, Engineering, or related field
3–5 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments
Solid understanding of LAN, WAN, and Wireless networking concepts, IP Telephony and VoIP fundamentals, AV and video conferencing technologies, Firewall fundamentals and basic security principles, Building security and surveillance systems, Telecommunication systems and cabling standards
Experience with network troubleshooting tools and methodologies
Familiarity with enterprise environments and SLA-driven support models
Experience using ITSM / ticketing tools (e.g., ServiceNow or equivalent)
Understanding of ITIL processes and operational best practices